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Consilium UniRSM™

'Consilium Introduces UniRSM™ an advanced remote silent monitoring tool for supervisors.

UniRSM™ replaces End-of-Sale Cisco RSM' and can be ordered from Cisco CCW.

Select ‘CS-APPS’ in Global Price List.

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UniContact™

UniContact™ an IP Contact Center

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Build Digital Strategy and Transform CX with Consilium
Partner Webinar

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Connected Digital
Experience Journey

Enhancing customer experience management

for over 500 clients in 70 countries since 2007

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Omni-channel Engagement

Provides actionable insights to optimize your
Enabling contact centers to deliver a unified
customer experience across voice, email,
web and social channels

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Consilium UniSuite enhances the
customer and employee experience.

The Consilium technology is
bringing automation to life
across channels and business functions

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Connected Analytics with
Dashboard and Command center

Bringing reporting, applied

analytics and actionable insight to

every part of the contact center

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Expand the Conversation
with your Customers

Cisco sales and partners leverage Consilium SolutionsPlus

partner solutions to win strategic collaboration and

contact center deals

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Global Customer
Collaboration Specialist

Enhancing customer experience management

for over 500 clients in 100 countries since 2007

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What We Do

Consilium conceives , designs , develops , and delivers effective cloud-based and on-premise software for the Unified Communication & Collaboration (UCC) and Contact Center (CC) space. Since 2007 our Uni™ suite of solutions are continuously enhancing the performance of Enterprise customers and Service Providers

Advanced UC&CC Service Management

Consilium UniCloud™ simplify UC & CC service management and interoperability across multi-vendor and multi-tenant environment

Inbound Call Center CTI Connector

Consilium UniAgent™ address the need of enterprises looking for context-based Omni-channel interaction through an integrated application

Outbound Campaign Management

Consilium UniCampaign™ enables business to proactively reach out to their customers through our auomated and centralized campaign and callback solution

Connected Analytics with Dashboard

Consilium UniInsight™ offers you an in-depth business insight of your day-to-day operations and customer interactions through a single pane of glass

Advance UC & CC Services

We empower business leaders to seamlessly manage their unified communications and collaboration environment while continuous strengthening relationship with their customers

UniCare™ Expert Professional Services

Consilium Advanced Professional Services make technologies work with your unique business processes and applications to create an integrated, automated, multi-tenant Cisco (UCCE, PCCE, UCCX, and HCS-CC) deployments. Our Cisco professional services includes Finesse API-based development, UCCX IP-IVR Scripting, CVP VXML application development, CUIC custom report development and Enterprise Chat and Email(ECE) design and implementation.

Amazon Connect Professional Services

Consilium now extend support to Amazon Connect to provide superior customer service at a lower cost with an easy-to-use omnichannel (voice , email and sms) cloud contact center. Consilium offers specialized services for design , deployment and management of omnichannel campaigns for Amazon Connect with built-in-dialer using UniConnect™ platform to enhance outbound customer experience (CX).

UniVCX™ Video and AI-Enabled UniCh.AI™ Chatbot

UniVCX enables WebRTC-based digital customer engagement, via live chat, co-browsing and video, between customers on mobile and web applications, and Cisco agents on the CCX and CCE platforms. UniCh.AI™ is a conversational AI platform powered by chatbots to deliver a personalized customer experience across any application, device, or channel, with an advanced bot and virtual agent to recognize customer intentions.

Services for eGain, Calabrio and Genesys Contact Center

Consilium offers specialized services for eGain, Calabrio and Genesys contact center such as web self-service, email management, knowledge management, live web collaboration through chat and co-browse, workforce management etc. to optimize performance. We are global implementation partner for Calabrio One v11.5 with certified engineers to design latest intelligence suite, uncovering insights to improve the customer experience (CX).

WHAT DIFFERENTIATES CONSILIUM

Service, partnership, and dependability are key pillars that make Consilium as preferred technology partner and trusted technology advisor

Customer Centricity

A customer-centred approach to business is the bedrock of our philosophy and business strategy. Our solutions portfolio is designed to make our customers and its brands relevant to their customer's life.

Market success

Consilium's has global reach, with solution consumption in over 70 countries - along with training and customer support operations around the world - to ensure close proximity to its customers.

Technology leadership

Consilium technological innovation comes alive with our business leaders working closely with you to understand your needs as well as future needs and by delivering maximum value through an array of APIs.

Agility

Given the rate of change, we help our customers identifying gaps in their customer engagement strategy by connecting the silos with our Consulting and Solution delivery approach.