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UniChAI™ - Chatbot and AI Solution

Customers expect AI-enabled chatbots that can be available 24/7/365 and understands the context and sentiment of the customer query. Introducing UniChAI™ AI-enabled ChatBot solution from Consilium that allows contact centers to create intelligent conversational chatbots, and turn their contact flows into natural conversations to provide personalized experiences for callers.

With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a leading conversational AI platform which maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot.

Using the most advanced Google AI technology, a chatbot powered by UniChAI™ can be attached to a non-voice contact flow to recognize the intent of the caller, ask follow-up questions, and provide answers. UniChAI™ maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. UniChAI™ can be integrated with any mobile or desktop application with customers getting access to various services using these applications and giving organizations an incredible opportunity to expand their market reach.

Functionalities

Customer experience

UniChAI™ apart from being a chatbot, also serves as a virtual assistant, providing real-time context and advice to the agent, making customer and agent interactions more effective based on the most relevant customer interactions.

24x7 availability

Customer service is all about convenience, that is services being available 24 hours a day, 7 days a week. UniChAI™ chatbot can deliver self-service to clients round the clock, by filling in those hours when your contact center is not staffed and providing a concierge to gather information that does not necessarily need a human agent.

Customer Satisfaction

Using the advanced capabilities of artificial intelligence (AI), UniChAI™ understands the context and sentiment of the customer query to respond back quickly, thus, reducing operational costs and resulting in greater levels of customer satisfaction.

Easy to Use

UniChAI™ provides an easy-to-use console to create chatbot or conversational interfaces in minutes.

3rd-Party Integrations

UniChAI™ provides built-in integrations with 3rd party CRM’s or applications using REST APIs.

Cost-effective

With UniChAI™, there are no upfront costs or minimum fees. Contact centers and technology partners can avail Consilium’s pay-as-you-go pricing, which makes it a cost-effective way to step into conversational AI capability.

Why Choose Consilium UniChAI™ - Chatbot and AI Solution

Datasheet

Check out how Consilium's UniChAI™ - Chatbot and AI Solution helped to achieve better ROI on operations.