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UniInsight™ Connected Analytics & Reporting

Historical Reporting solution for Contact Center

Provides actionable insight to enhance contact center performance

An in-depth historical reporting and business intelligence solution that offers 360-degree insight to your contact center productivity and simplify business operation to drive better and timely decisions.

UniInsight™ generates reports for your Cisco Contact Centers (Inbound & Outbound), IVR, and agents. Business is able to track, analyze, & report volume of data, with the objective of driving better business decisions.

It features out-of-the-box integrations with Cisco Unified contact center platform to provide historical performance metrics in reports format

Enhanced Business Insights

Provide management the information and insight they need to take better and timely business decisions

Pre-packaged Data Integrations

Out-of-the-box integrations with Cisco/Genesys, and in the future with Workforce Optimization solutions from NICEand Calabrio

UniDashboard™ Real-time Views from Multiple System

Real-time and seamless data collaboration from multiple data sources to provide up-to-date performance metrics using dashboards

Reporting Data Interface to Existing BI Solution

Data interfaces from contact center to BI solutions to provide historical performance metrics in reports and dashboards

Features

  • Ability to perform multi-dimensional, drill-down and trend analysis
  • Multi-dimensional data model
  • Multi-vendor support
  • Amendment based on the customer explicit requirement
  • Simplified representation for Agent ‘Not Ready’ duration state wise
  • Graphical reports which are not available in OOB

Compatiblity

Cisco

Cisco

Why Choose Consilium UniInsight™ Connected Analytics & Reporting

Accelerates your Contact Centre productivity with actionable insights

In-depth metrics to track and improve forecasting and Meet your defined SLA’s

100+ Cisco UCCE & UCCX customized reports templates to choose from

Datasheet

Check out how Consilium's UniInsight™ Connected Analytics & Reporting helped to achieve better ROI on operations.