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Consilium UniAgent™ for Webex Calling

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Overview

Consilium UniAgent™(CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.This helps agents work more naturally, and respond better and faster in voice and digital interactions.

UniAgent™ empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media.

UniAgent™ improves productivity by eliminating the need to switch screens and shortens call handling time by automating the customer identification step.

Consilium is Cisco S+ partner and UniAgent™ listed on GPL since 2017. Over 15 years of expertise in delivering cutting-edge CTI solutions, UniAgent™ seamlessly integrates with more than 20 leading CRMs.

Key Features

  • Screen pop
  • One-click dialing
  • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf)
  • Call Logging

Use Cases

  • Inbound and outbound webex calls handling
  • On call ringing CRM screen pop.

Screenshots

UniAgent-WxCC
UniAgent with Ready state
UniAgent-WxCC
UniAgent with Talking state
UniAgent-WxCC
Webex Calling options

To use Consilium UniAgent™, you will need Webex Calling and a Consilium UniAgent license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com