Left Image Right Image

Consilium UniQM™ for WebexCC

Home / UniQM™ - WebexCC


UniQM™, quality monitoring and recording solution for WxCC allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement. UniQM™ Intelligent Monitoring, allows for the quick construction of custom categories, the targeting of words and phrases with desired customer or agent emotion, and the automatic forwarding of those encounters to a quality plan for assessment.

Key features

  • Call Recording
  • Search & Playback
  • Archieved Recording
  • Enable/Disable Recording
  • Call Scoring
  • Evaluate Multiple KPIs
  • Localization Support
  • Various Reports (Agent Report, Agent Call Summary Report, Detailed Report, KPI based report, etc)

Use Cases

  • Live calls recording, Search and play.
  • View recording from the previous day.
  • Trim specific portions of call recordings.


UniQM™ Login
Recording Search and Playback
UniQM™ Home Page/Dashboard
Archieved Recording

To use Consilium UniQM™, you will need a webex Contact Center license and a Consilium UniQM™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com

To Get Started

For More Information : sales-support@consiliuminc.com