Overview

UniQM™, quality monitoring and recording solution for WxCC allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement. UniQM™ Intelligent Monitoring, allows for the quick construction of custom categories, the targeting of words and phrases with desired customer or agent emotion, and the automatic forwarding of those encounters to a quality plan for assessment.

Key features

Call Recording
Search & Playback
Archieved Recording
Enable/Disable Recording
Call Scoring
Evaluate Multiple KPIs
Localization Support
Various Reports (Agent Report, Agent Call Summary Report, Detailed Report, KPI based report, etc)

Use Cases

Live calls recording, Search and play.
View recording from the previous day.
Trim specific portions of call recordings.

Onboarding Guides

Consilium UniQM™ Onboarding Guide

Screenshots

UniQM™ Login

Recording Search and Playback

UniQM™ Home Page/Dashboard

Archieved Recording

To use Consilium UniQM™, you will need a webex Contact Center license and a Consilium UniQM™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com

To Get Started

For More Information : sales-support@consiliuminc.com