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Consilium UniSupervisor™ for WebexCC

Home / UniSupervisor™ - WebexCC

Overview

Consilium UniSupervisor™ for WxCC is a tool tailored to aid contact center supervisors in effectively managing and overseeing agent performance and overall contact center operations. A Supervisor Desktop is a crucial tool for managing and monitoring contact center operations effectively.

Key features

CC Navigator
Post Call Survey
Supervisor Tools Support(WxCC)
Cisco Webex integration
Microsoft Teams Integration

Use Cases

Contact Center Navigator

CC Navigator is the Supervisor Management Console that allows Supervisor to manipulate and update various Media Flows of the Organization directly from the webexCC Desktop eliminating the need of doing the same from Management Portal

Post Call Survey

Post Call Survey is a new Gen Survey Mechanism , allows to collect survey from customers through IVR Based PCS or Link based PCS for Digital Channels. PCS is fully customizable to record and display the survey results in Interactive Graphs and Designs.

Cisco Webex Integration

UniSupervisor™ can be Embeded in Cisco Webex ,enabling Supervisor to login directly from Cisco Webex to manage teams and use the power of UniSupervisor™ to full extend.

Microsoft Teams Integrations

UniSupervisor™ can be embeded in Microsoft Teams , enabling supervisor to login directly from MS Teams to Manage teams and use the power of UniSupervisor™ to full extend.

Supervisor Tools Support for webexCC

Consilium Provides full support to enable and modify the out of the box widgets and customizable reports with webex CC Analyzer (RealTime and Historal Reports) from webexCC

Onboarding Guides

Consilium UniSupervisor™ Onboarding Guide

Screenshots

UniSupervisor

Real-time Dashboard View

UniSupervisor

UniSupervisor™ Dashboard

UniSupervisor

Agent performance statistics

UniSupervisor

CC Navigator

UniSupervisor

WxCC Analyzer

UniSupervisor

WxCC Analyzer Real Time

UniSupervisor

Post Call Survey Report

To use Consilium UniSupervisor™, you will need a webex Contact Center license and a Consilium UniSupervisor™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com

To Get Started

For More Information : sales-support@consiliuminc.com