Overview

Consilium UniVCX™ video customer experience can extend WxCC platform, giving you the competitive edge, you need in today's fast-paced business landscape. UniVCX™ empowers organizations to engage with their customers through WebRTC-based rich media interactions. Whether your consumers are using mobile or web applications.

Add video and voice chat to your app and browser so your customers can connect with your agents in real time, from any device.

Empower your agents to provide expert assistance with co-browsing, remote access control, file sharing, PII masking and annotation tools.

Enable your agents to transfer their call to a supervisor within the WxCC platform.

Deliver a more secure and accessible customer experience with features like end-to-end encryption, WCAG 2.1 compliance, Single Sign-On (SSO) and AI chatbot integration.

Key features

Video and Voice Calls
Co-Browsing
Transfer Calls
Geo-Location Services
Mobile Signal Status
Reference ID Usage
Interactions with Customer Forms
Scanning the Documents
Secure Encrypted Recording
Camera Flipping and Post-Call Surveys
Compatibility with Android and iOS devices, as well as various browsers including Google Chrome.

Use Cases

Banking

At a bank, agents can conduct video calls and co-browse with the end customer for eKYC document verification and customer support.

Airport

At an airport, if customers have complaints, concerns, or questions such as delayed flights, missing baggage, or urgent emergencies (e.g., accidents, airport shutdowns due to extreme weather or natural disasters), they can directly connect to an agent through the mobile app with a live video call using the UniVCX™ platform.

Contact Center

In call contact centers, agents can support their customers through the WxCC platform with the UniVCX™ video customer experience.

To use Consilium UniVCX™, you will need a webex Contact Center license and a Consilium UniVCX™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com