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UniVRM™ (Virtual Relationship Manager) for WebexCC

Home / UniVRM™ (Virtual Relationship Manager) - WebexCC

Overview

UniVRM™ is a campaign-oriented product designed for organizations. It facilitates the assignment of a Relationship Manager to a premium customer list, emphasizing personalized experiences in support. UniVRM™ enables Relationship Managers to efficiently schedule callbacks, taking into account the preferences and inputs provided by the customer. This system ensures a tailored and responsive service, enhancing the customer relationship management process.

Key Features


  • Collect and store unique customer identifiers
  • Adapt to diverse business hours, and time slots for callback scheduling
  • Handle callback requests from various channels
  • Allows campaign level configuration for enabling VRM Campaign

Use Cases


  • Campaign Management: Enables the creation and management of tailored campaigns targeting premium customers.
  • Personalized Relationship Management: Assigns dedicated Relationship Managers to high-value customers for a personalized support experience.
  • Customized Callback Scheduling: Allows Relationship Managers to schedule callbacks based on customer preferences and input, ensuring timely and relevant communication.
  • Enhanced Customer Engagement: Focuses on building stronger, more personalized connections with customers, leading to improved customer satisfaction and loyalty.

Login

The UniVRM™ login page serves as the entry point to access the platform, requiring users to provide their webex credentials for authentication and secure access to UniVRM's features and services.

Campaign Management

UniVRM™ Management page, providing a user-friendly interface for configuring settings related to Voice.

List Management

The UniVRM™ List Management page offers a robust interface for configuring list for dialing.

Onboarding Guides


Consilium UniVRM™ Onboarding Guide

To use Consilium UniVRM™, you will need a webex Contact Center license and a Consilium UniVRM™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com