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UC/UCCX Engineer

Job Code: UCC0A1

Location: New Delhi

Apply at: careers@consiliuminc.com

Consilium Software is an enterprise software company, our software greatly improves customer's experience through real-time integration, control & orchestration of multi-channel communications solutions. Consilium specializes in Business Communication Operation management (BCOM), Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) integration. Consilium is also an Independent Software Vendor for Cisco's unified communications and contact center solutions

UC/UCCX Engineer

 

Consilium Software Products Road Map

Consilium Software’s products are the foundation of our solutions portfolio and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in following:

 

  1. Enterprise UC Applications
  2. Enterprise Collaboration
  3. Workforce Optimization
  4. CTI Applications like – UniCampaign (campaign manager) & UniCBM (Call Back Manager).
  5. Business Intelligence with UniDashbaord elite
  6. Cloud Computing
  7. IP Voice & Vidéo
  8. Mobile apps

 

About Consilium Technology Innovation Centre

 

  1. Consilium Technology Innovation Labs (CTIL) is a registered body which will be responsible for the R&D efforts of in-house products.
  2. It will be Instrumental in building IP and would usher Consilium’s entry into the product development spectrum.
  3. Key focus on Product development, Custom development, Business Analytics, CRM application development.
  4. Significant part of investment to be gainfully utilized in expanding the operations of our Innovation Labs and building Technology to capitalize the market thereby enhancing Stakeholders value.

 

Role / Job:  Your role / job will include

  • Participating in technical and programmatic discussions with customers and end users to ensure that expectations of all are understood and managed.
  • Intent to learn new technologies and products, including adhering to program schedules, tracking quality performance and investigating and implementing corrective actions as needed.
  • Trouble shooting of critical bugs / issues.
  • Visiting onsite for gathering business requirements, project implementation and to address customer issues.
  • Qualifications / Proficiency* 

  • Posts available 1

  • BE / BTech / MCA or higher with specialization in Computer Sciences
  • Network: Working knowledge of TCP/IP, VLAN, Routing protocol, VOIP,
  • Contact Centre Component including IVR, understanding of Telephony concepts
  • CCNA( Voice / Collaboration) - Mandatory
  • CCNP (Voice / Collaboration)- Optional
  • CUCM, Unity, Voice Gateways - Mandatory
  • UCCX - Mandatory
  • UCCE -Optional
  • Experience –

  • Should have minimum 6 years of managing CISCO voice telephony system , time, resource, asset & P/L management experience.
  • Should have the basic understanding of CISCO contact centre technology
  • Should have ability to own the projects from inception (through requirements gathering, design, architect, development and testing) to delivery to meet organization and customer’s objective.
  • Should possess good verbal and written communication skills.
  • Contact Centre Industry exposure / CTI domain exposure.
  • Should have an effective experience of 2-3 years in designing, developing applications, integration of existing application with third party applications and supporting them to customer’s satisfaction.
  • Other Factors -

  • Dynamic, motivated and self driven
  • Team Player.
  • Willing to relocate as and when business demands.
  • Salary -

  • As per Industry Standards