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Current Openings

UC/UCCX Engineer

Job Code: UCC0A1

Location: New Delhi

Apply at: careers@consiliuminc.com

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products

 

Job Description

UC/UCCX Engineer

 

Consilium Software Products Road Map

Consilium Software’s products are the foundation of our solutions portfolio and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in following:

 

  1. Enterprise UC Applications
  2. Enterprise Collaboration
  3. Workforce Optimization
  4. CTI Applications like – UniCampaign (campaign manager) & UniCBM (Call Back Manager).
  5. Business Intelligence with UniDashbaord elite
  6. Cloud Computing
  7. IP Voice & Vidéo
  8. Mobile apps

 

About Consilium Technology Innovation Centre

 

  1. Consilium Technology Innovation Labs (CTIL) is a registered body which will be responsible for the R&D efforts of in-house products.
  2. It will be Instrumental in building IP and would usher Consilium’s entry into the product development spectrum.
  3. Key focus on Product development, Custom development, Business Analytics, CRM application development.
  4. Significant part of investment to be gainfully utilized in expanding the operations of our Innovation Labs and building Technology to capitalize the market thereby enhancing Stakeholders value.

 

Role / Job:  Your role / job will include

  • Participating in technical and programmatic discussions with customers and end users to ensure that expectations of all are understood and managed.
  • Intent to learn new technologies and products, including adhering to program schedules, tracking quality performance and investigating and implementing corrective actions as needed.
  • Trouble shooting of critical bugs / issues.
  • Visiting onsite for gathering business requirements, project implementation and to address customer issues.

    • Qualifications / Proficiency* 

  • Posts available 1

  • BE / BTech / MCA or higher with specialization in Computer Sciences
  • Network: Working knowledge of TCP/IP, VLAN, Routing protocol, VOIP,
  • Contact Centre Component including IVR, understanding of Telephony concepts
  • CCNA( Voice / Collaboration) - Mandatory
  • CCNP (Voice / Collaboration)- Optional
  • CUCM, Unity, Voice Gateways - Mandatory
  • UCCX - Mandatory
  • UCCE -Optional

    • Experience –

  • Should have minimum 6 years of managing CISCO voice telephony system , time, resource, asset & P/L management experience.
  • Should have the basic understanding of CISCO contact centre technology
  • Should have ability to own the projects from inception (through requirements gathering, design, architect, development and testing) to delivery to meet organization and customer’s objective.
  • Should possess good verbal and written communication skills.
  • Contact Centre Industry exposure / CTI domain exposure.
  • Should have an effective experience of 2-3 years in designing, developing applications, integration of existing application with third party applications and supporting them to customer’s satisfaction.

    • Other Factors -

  • Dynamic, motivated and self driven
  • Team Player.
  • Willing to relocate as and when business demands.

    • Salary -

  • As per Industry Standards

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