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CVP IVR Developer

Job Code: CVP001

Location: New Delhi

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Consilium Software is an enterprise software company, our software greatly improves customer's experience through real-time integration, control & orchestration of multi-channel communications solutions. Consilium specializes in Business Communication Operation management (BCOM), Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) integration. Consilium is also an Independent Software Vendor for Cisco's unified communications and contact center solutions

About Consilium Software:

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels.

Consilium conceives, develops and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Our software adds CRM integration, service automation and insight to leading collaboration technology vendors. Consilium UniCloud™, UniAgent™, UniCampaign™, UniDashboard™, UniRSM™ and UniVCX™ products enhance the performance and productivity levels of enterprise customers and service providers. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.).

We encourage you to visit our website before the interview to get an overview of our company and products.

Consilium Software Products Road Map

Consilium Software’s products are the foundation of our solutions portfolio and provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in the area of
  • Cloud and Premise based contact center applications, Artificiel Intelligence (AI)
  • Video Chat, Virtual Assistant
  • Enterprise UC Applications
  • Mobile apps
  • CTI Applications
  • Analytics and Business Intelligenc
  • Requirement -:

  • Interpret and analyse business requirements to identify risks and design appropriate solutions
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
  • Collaborate with project team members to provide input to design specifications related to speech application.
  • 3 to 5 years’ experience in the Contact Centre Technologies specific to Cisco UCCE/UCCH 9.0 product suit in the area of IVR, CVP, ICM, CTI - Application Development and Apps Maintenance
  • 3 to 5+ years’ experience in Advanced Speech Recognition solution design and development.
  • Strong knowledge of Cisco IPCC-UCCE and UCCH (Enterprise and Hosted Solution).
  • Development of Cisco Unified Intelligent Contact Management (ICM) Routing Script for large industry such as telecom and multisite organization.
  • Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML.Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio.
  • Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
  • Well versed with integration of CVP Call Studio applications to remotely hosted web services – IVR
  • Integration with the help of client WSDL using Eclipse IDE.
  • Well Versed with SQL Queries and MS SQL Server database.
  • CVP Reporting – Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
  • Well Versed with Cisco ICM Architecture – Call Router, Logger, HDS, AWs and Peripheral Gateways.
  • Well Versed with Cisco CVP Architecture - Call Server, Voice Gateways, and Voice Browser.
  • Solution Designing and Analysing the IVR Call Flows.
  • Well versed with Configuration in ICM Configuration Manager.
  • Experience in Creating Call Types, Network VRU Scripts, Skill Groups, Agents, DN and many more into ICM Configuration Manager.
  • Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
  • Product Exposure : Cisco UCCE and UCCH Product suits (CVP, VXML Server, ICM), Nortel Contact Centre 6.0 Product Suite, MPS1000 and Periproducer3.0.
  • Technical Qualifications-:

  • Bachelors or Master’s degree in computer science or equivalent education and experience.
  • Other Factors

  • Dynamic, motivated and self-driven
  • Good communication skills
  • Team Player
  • Location – New Delhi
  • Compensation – As per industry standards
  • Working at Consilium Software

    We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!