Technical Consultant Cisco UCCE/UCCX
Technical Consultant / Technical Services Manager, Cisco Solutions (TC-CS)
Reports to: Director, Services Operations or Director, Technology
Founded in 2007 Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in India(New Delhi), Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.). Raised Series A funding from a leading investor, supported by Singapore economic development board (EDB), strong technology alliance with global leading companies like Cisco, Salesforce, Amazon, Oracle.
Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in 110+ countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Consilium conceives, develops, and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 30 continuous years.
We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products.
Scope & Responsibilities
Deliver Cisco contact Center design and implementation services for Cisco UCCX/UCCE/PCCE. knowledge of Webex contact center, Calabrio, and eGain will be an advantage.
Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
Support the sales team and partners at the presales stage in analyzing end-user business needs and delivering presentations/demo and develop a strong understanding of identified, repeatable and proven processes for delivering and supporting Cisco solutions.
Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology
Experience in implementing two or more of the following Cisco IP Communications products for at least two full production projects in a primary role: Cisco Unified Communications Manager (CCM/Call Manager), Cisco Unified Contact Center Enterprise (UCCE/ICM), Cisco Unified Contact Center Express (UCCX) and Cisco Customer Voice Portal (CVP.)
Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are required.
Experience in implementing contact center (ACD, CTI server, CVP/Voice portal, Quality Monitoring /Logger Solutions)
Minimum 5 years total systems engineering experience on Cisco UCCE/PCCE/HCS platform
Strong analytical and troubleshooting skills and Strong communications and organizational skills and
Highly motivated & be able to work in a fast-paced environment independently and Proven ability to work in a team environment.
Excellent written and spoken English and presentation skills and Ability to communicate with multi-cultural teams in other countries
Technical degree required.
Project Management experience
Location – India/Malaysia/Singapore
Compensation – As per Industry standards