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Current Openings

IVR-CTI Developer

Job Code: CTD001

Location: New Delhi

Apply at: careers@consiliuminc.com

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products

 

Job Brief

Experience Required: 1 to 3 years of work experience in the below-mentioned skills.

  • .NET, MVC, .NET core with C#
  • Javascript, JQuery, Angular, HTML CSS (front end technologies)
  • Database: MS SQL, My SQL, Oracle
  • REST/SOAP API creating/ consuming
  • Integration with back-end data systems and CTI (Cisco ICM, Genesys, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix), CLEO / Legacy emulation (ex. 3270), Fax, Reporting)
  • Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
  • String analytic and troubleshooting skills
  • Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
  • Mobile app development experience
  • Well versed with integration of CVP Call Studio applications to remotely hosted web services – IVR
  • Solution Designing and Analysing the IVR Call Flows.
  • Excellent Remuneration:

  • Location – New Delhi
  • Qualifications / Proficiency – B.Tech, B E, BCA or MCA