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IVR-CTI Developer

Job Code: CTD001

Location: New Delhi

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Founded in 2007 Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in India(New Delhi), Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.). Raised Series A funding from a leading investor, supported by Singapore economic development board (EDB), strong technology alliance with global leading companies like Cisco, Salesforce, Amazon, Oracle.

Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in 110+ countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Consilium conceives, develops, and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 30 continuous years.

We encourage you to visit our website before the interview to get an overview of our company and products.

Job Brief

Experience Required: 1 to 3 years of work experience in the below-mentioned skills.

  • .NET, MVC, .NET core with C#
  • Javascript, JQuery, Angular, HTML CSS (front end technologies)
  • Database: MS SQL, My SQL, Oracle
  • REST/SOAP API creating/ consuming
  • Integration with back-end data systems and CTI (Cisco ICM, Genesys, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix), CLEO / Legacy emulation (ex. 3270), Fax, Reporting)
  • Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
  • String analytic and troubleshooting skills
  • Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
  • Mobile app development experience
  • Well versed with integration of CVP Call Studio applications to remotely hosted web services – IVR
  • Solution Designing and Analysing the IVR Call Flows.
  • Excellent Remuneration:

  • Location – New Delhi
  • Qualifications / Proficiency – B.Tech, B E, BCA or MCA