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Technical Consultant : Cisco UCCE, Calabrio & Genesys for Malaysia location

Job Code: Cons-TCGM22M

Location: Malaysia/Singapore

Apply at: careers@consiliuminc.com

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products

 

Job Description

Job Brief

  • Deliver the defined services package as part of project implementations (consisting of requirement analysis, product installation, and interfaces, and consulting for business application configuration.)
  • Develop a strong understanding of identified, repeatable, and proven processes for delivering and supporting Cisco solutions.
  • Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
  • Support the sales team and partners at the presales stage in analyzing end-user business needs and delivering presentations/demos.
  • Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology.

    • Requirements

  • Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are required.
  • Experience in implementing contact center (ACD, CTI server, RSM, Predictive dialer).
  • Experience in implementing two or more of the following Cisco IP Communications products for at least two complete production projects in a primary role: Cisco Unified Communications Manager (CCM/Call Manager), Cisco Unified Contact Center Enterprise (UCCE/ICM), Cisco Unified Contact Center Express (UCCX) and Cisco Customer Voice Portal (CVP.)
  • Minimum 5 years total systems engineering experience (10 years for manager) on Cisco UCCE/PCCE/HCS platform.
  • Hands-on experience on WebExCC and Calabrio
  • Technical adeptness in Microsoft operating systems and Office applications.
  • Ability to communicate with multi-cultural teams in other countries.
  • Strong communication, analytical, troubleshooting, and organizational skills.
  • Highly motivated & be able to work in a fast-paced environment independently.
  • Proven ability to work in a team environment.
  • Excellent written and spoken English and presentation skills.

    • Education Requirements:

  • Technical degree required.
  • Project Management experience
    •  

    Location – Malaysia/Singapore

    Compensation – As per Industry standards

     

    Working at Consilium Software

    We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!

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