Historical Reporting solution for Contact Center
Provides actionable insight to enhance contact center performance
An in-depth historical reporting and business intelligence solution that offers 360-degree insight to your contact center productivity and simplify business operation to drive better and timely decisions.
UniInsight™ generates reports for your Cisco Contact Centers (Inbound & Outbound), IVR, and agents. Business is able to track, analyze, & report volume of data, with the objective of driving better business decisions.
It features out-of-the-box integrations with Cisco Unified contact center platform to provide historical performance metrics in reports format.