Consilium Labs

Consilium Innovation Technology Lab (CITL) is a state-of-the-art research and development center involved in conceiving, designing and developing products. It develops visionary, innovative, and tailor-made products for enterprises and contact centers in the cloud and contact center space. 


Since its establishment over a decade, Consilium lab has provided the right environment to pilot new CC solutions, test emerging Customer Service technologies, engineer innovative Unified Communication solutions, supported custom application development and application engineering to meet emerging challenges in the cloud and UCC industry.


  • Operational since 2007, Consilium Labs products are deployed in over 100 countries.
  • Cisco Early Field Trial (EFT) Partner for Collaboration
  • Continuous development of innovative solutions in the UC&CC space to help companies future-proof their business
  • Continuous enhancement of Customer Service level, provide deeper insight into contact center operations, and simplify UC services management and cloud migration
  • Offers variety of environment for CTI testing, validation, automation and development, and services to "Cisco" & our business partners.
  • The Lab has a combined expertise of 250+ person-years of experience across all facets of UC&CC
  • Globally delivers cutting-edge solutions to clients where they operate
  • Leverages emerging technologies such as Cisco IPT latest releases, Chat Bots, Omnichannel, Artificial Intelligence (AI) to simply CC business operation.