Improve your customer journey with AI - Powered
CONSILIUM CUSTOMER ENGAGEMENT PLATFORM (CEP)
The Customer Engagement Platform (CEP) from Consilium combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel-enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact center solutions. CEP helps businesses reimagine their customer experience (CX) by providing intelligence to aid agents’ customer interactions, smarter and faster decision-making, and automation of management tasks.
Interaction Suite
Deliver a digital-first customer experience (CX) across voice and digital channels, combined with AI and video technology using UniAgent™, UniContext™, and UniXpert™ gadgets.
CRM CTI Connectors
Unified Agent Desktop
Contextual CX
Smart CTI Integration
Campaign Suite
Offers compliance-focused, omnichannel outreach capabilities to optimize outbound lists and streamline campaign workflows across various communication channels.
Digital Campaigns and Clicker Agent
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Omnichannel Orchestration
Best-Time-To-Call (BTTC) Strategy and Contact Selection Rule (CSR)
Virtual Relationship Manager (VRM)
Intelligence Suite
Combines recording, quality management (QM), intelligent monitoring, and speech analytics with powerful reporting using UniVOX™, UniQM™, UniRSM™, UniDashboard™, and UniInsight™.
Business Intelligence (BI)
AI-enabled Quality Monitoring
Sentiment Analysis
Agent Buddy and Screen Sharing
Management Suite
Consilium’s service automation & multi-vendor management platform help enterprises reduce complexity.
UniCloud™- Provisioning & Automation Platform
Self-Service IVR
UniSupervisor™ for WxCC
UniStudio™
Next-Gen Video & AI
Elevate Your CX with next-gen AI and Video enabled Consilium UniVCX™ and UniCh.AI™ solutions.
Conversational AI
WCAG and JAWS compatible Video Kiosk
Biometric Authentication
Enterprise-Grade Security
UniCare™ Professional Services
Uplift your contact center investments with UniCare™ Professional Services for new-age CX.
Certified Webex CC Partner
Expertise in Amazon Connect and AWS
Cisco APIs and CVP VXML Development
Third Party CTI Application Development
