Consilium UniAgent™

Consilium customer experience management solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

In production for last 8 years, Consilium UniAgent™ provides productized CRM integrations to Cisco contact center solutions for more than 15 CRMs, such as Salesforce, Microsoft Dynamics, Oracle Siebel, BMC Remedy, SAP, Pivotal, CA Service Desk Manager and more.