Partner Sales Enablement Training Series-IV on Consilium Cisco SolutionsPlus Products
We invite you to join us for Series-IV of the Consilium Partner Sales Enablement training.
Contact Centers produce vast amounts of data, while only a few are well positioned to fully leverage this data for customer journey management. We are pleased to introduce Consilium UniRSM™ (Remote Silent Monitoring) and Consilium UniInsight Data Analyzer (CUDA) products that help with monitoring and analyzing customers’ engagement with the contact center. The omni-channel customer journey management capabilities introduced help contact centers produce a more convenient, cohesive and consistent customer experience.
In this session, we will speak on combining monitoring and whisper features to monitor agents, queues or problem calls, and the power of life-of-call analytics.
Date: 10th January 2018
Time: 2:30 pm SGT | 12:00 pm IST
Duration: 1 hour
Attend Virtual Training: Via Cisco WebEx livecast
Cost: Free to Cisco Collaboration partners
Join us for a live webinar to learn:
- How to securely monitor contact center performance through Consilium UniRSM™ (Remote Silent Monitoring) module
- Use of customer context information from multiple enterprise data sources and reporting on customer journeys across interaction channels using Consilium UniInsight™ Data Analyser (CUDA) and UniDashboard™ Elite