Partner Webinar Invitation: Deliver CX Automation and AI with Consilium's Customer Engagement Platform (CEP)
Consilium Software invites you to register for this upcoming live webinar. Learn how the new AI and CX automation capabilities of our products can help your customers realize a higher ROI through improved efficiency, reduced contact costs, higher self-service rates and an elevated customer experience.
Consilium’s Customer Engagement Platform (CEP) combines interactions, management, and business intelligence (BI) into one unique platform to deliver a connected digital experience for Cisco, Genesys, and Amazon Connect cloud and on-premises contact center solutions.
Join us for the live webinar to learn about
a. CX Automation using Management Suite
• UniCloud™: Service automation, provisioning, and management for cloud and on-premise contact centers
• UniCampaign™: Outbound omnichannel list and campaign manager (LCM)
b. Digital CX using Interaction Suite
• UniAgent™: CRM connectors for CTI to Salesforce, Microsoft Dynamics, ServiceNow, Oracle Service Cloud, SAP, and 20+ CRMs
• UniVCX™ and UniCh.AI™: Live video customer experience and AI-powered conversational engagement platform
• UniContext™:Linking all voice, video, and digital interactions for a 360-degree of the customer journey
c. Powerful Analytics and Decision Making using Intelligence Suite
• UniQM™ and UniRSM™: Voice recording, quality control, and training tool to record & monitor agents’ performance and whisper coaching
• UniDashboard™ and UniInsight™: Real-time monitoring for supervisors plus historical reporting, analytics & DIY report designer.
Reserve Your Seat
Date : Friday, March 16th, 2023
Time : 10.00 AM US ET | 11.00 AM Sao Paulo | 3.00 PM London | 4.00 PM Berlin / CET | 5.00 PM Moscow/Riyadh | 6.00 PM Dubai
Duration: 1 hour
Attend Virtual Webinar: Via Cisco Webex live cast
How to Register: Register your interest using a link to sign up for this Consilium Partner Webinar
Live sessions feature Q&A - ask your burning questions right away!
Live Demos and Customer Use Cases – whether you have time for one, or want to catch all demo videos. On-Demand demo sessions are available at any time during the conference.
Play the Kahoot event game –An opportunity to win exciting prizes and a lucky draw.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.