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Consilium Training

Partner Webinar: Consilium's AI-enabled Customer Engagement Platform powering the future of Digital-CX for Contact Centers

 

Consilium Software is proud to host an exclusive invite-only webinar on AI and video-enabled Customer Engagement Platform (CEP). Join our panel of experts as they discuss how our Customer Engagement Platform helps businesses reimagine their customer experience (CX) by providing intelligence to aid agents’ customer interactions, smarter and faster decision-making, and automation of management tasks.

The new Customer Engagement Platform combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel enabled connected digital experience for Cisco, Genesys, and Amazon Connect cloud and on-premises contact center solutions.

 

Join us for the live webinar to learn about

a. Management Suite
UniCloud: Service automation, provisioning, and management for cloud and on-premise contact centers
UniCampaign: Outbound omnichannel list and campaign manager (LCM)

b. Interaction Suite
UniAgent: CRM connectors for CTI to Salesforce, Microsoft Dynamics, ServiceNow, Oracle Service Cloud, SAP, and 20+ CRMs
UniVCX and UniCh.AI: Live video customer experience and AI-powered conversational engagement platform
UniContext:Linking all voice, video, and digital interactions for a 360-degree of the customer journey

c. Business Intelligence Suite
UniQM and UniRSM: Voice recording, quality control, and training tool to record & monitor agents’ performance and whisper coaching
UniDashboard and UniInsight: Real-time monitoring for supervisors plus historical reporting, analytics & DIY report designer.

 

You are invited to a Partner Webinar

When

Option 1:

Date : Thursday, Sept 29th, 2022

Time : 10.00 AM US ET | 11.00 AM Sao Paulo | 3.00 PM London | 4.00 PM Berlin / CET | 5.00 PM Moscow/Riyadh | 6.00 PM Dubai


Option 2:

Date : Thursday, Oct 6th, 2022

Time : 11.30 AM Singapore time | 1.30 PM Sydney time | 10.30 AM Jakarta / Bangkok | 9.00 AM India | 7.30 AM Dubai | 6.30 AM Moscow/Riyadh

 

Duration: 1 hour

Attend Virtual Training: Via Cisco Webex live cast

How to Register: Register your interest using below link to sign up for this Consilium Partner Webinar

Live sessions feature Q&A - ask your burning questions right away!

Live Demos and Customer Use Cases – whether you have time for one, or want to catch all demo videos. On-Demand demo sessions are available any time during the conference.

Play the Kahoot event game – Opportunity to win exciting prizes and lucky draw.

Register for Webinar

    Sept 29, 2022     Oct 06, 2022
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