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Cisco WebexOne 2021, premier digital collaboration event, is sponsored by Consilium Software

  • 2021-10-26
  • Online

Cisco WebexOne is a two-day event that brings Cisco product and solutions promise to life, with an engaging interactive digital experience centered around communication capability building and setting new standards in customer experience (CX.) Cisco WebexOne 2021 is proudly sponsored by Consilium Software as a global Cisco SolutionsPlus partner.

This year’s conference takes place on October 26-27 in the Americas, and on October 27-28 in EMEA and Asia Pacific.

Registration is open through the WebexOne event site:

Click on the Register Now button, to register yourself and your team.

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

  • 2021-07-22
  • Singapore

QA and Training for Home-Based and Cisco Mobile Agents

Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Expanded New Uni Product Offers

  • 2021-05-21
  • Singapore

Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC

Cisco WebexOne 2020, premier digital collaboration conference, Dec. 8-10 is sponsored by Consilium Software

  • 2020-12-08
  • Online

WebexOne is the premier digital collaboration conference, bringing together the best of Cisco Contact Center Summit, the Cisco Collaboration Summit, and Broadsoft Connections into a single event. With more than 30 customer and partner sessions, and some luminating keynotes from thought leaders and celebrities, WebexOne is set to be the highlight of our virtual calendar this year.

Since 2007, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,500 companies in more than 110 countries in collaboration with Cisco and this year we are proud sponsors at WebexOne. Join us for this two-day immersive experience exploring the power and magic of collaboration which will remains our focus in the year ahead. Watch out for our UniSuite™ product videos that will play between Cisco's sessions, and check out our sessions on UC and CC portfolio after this event that can go beyond omni-channel experience to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA).

Registration for the event is free and open now, just click here to be taken to the WebexOne homepage

Provisioning, Outbound Campaign Management, AI enabled Chatbot and Video CX Products

  • 2020-11-26
  • Online via WebEx

Consilium Partner Webinars feature live demonstrations, customer use cases, and real-time Q&A sessions with Consilium experts.


  • Managing provisioning of Cisco UC and contact center platforms with the single-pane-of-glass Consilium UniCloud™ multi-tenant platform.
  • Managing outbound contact strategies across voice, email, and SMS with Consilium UniCampaign™ List & Campaign Management.
  • Adding live video collaboration to Cisco CCE and CCX with UniVCX™ and UniChAI™ AI-enabled chatbot
  • Using Cisco dCloud to demo Consilium products
  • Kahoot quiz to add some fun to learning and help you retain information
  • $100 of prizes to be won across quiz winners and a lucky draw based on registering and attending the Consilium Partner Webinar Series
  • When: Thursday, November 26th, 2020

    Time: 1.00pm Singapore Time (10.30 AM IST)

    Register Now

    Consilium UniAgent™ 8.0 NexGen CRM CTI Connector for Cisco Contact Center

    • 2020-05-11
    • Singapore

    Enterprises are proactively working towards enhancing their Customer Experience (CX) strategy to optimize omnichannel interaction throughout the customer lifecycle. Consilium UniAgent™ is delivering this as a Connected Digital Experience, being at the center of agent and customer interaction. The 8.0 release of UniAgent™ is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media). Consilium UniAgent™ CRM connectors are proven in over 110 countries with thousands of agents globally. Consilium’s state-of-the-art offering and 24/7 technical support are powering hundreds of Cisco CCE, PCCE, CCX and HCS-CC contact centers and our subscription-based pricing model starts at US$15 per agent per month. Consilium UniAgent™ Mobile (UA™ Mobile) is the ideal mobile-based extension of UniAgent™ for Work-from-Home (WFH) agents. It offers inbound and outbound voice functionality in a responsive UI which can run equally well across mobile phones, tablets and desktops. The standard UniAgent™ Mobile supports a host of integration features through web services APIs.

    “Consilium UniCampaign™ an advance Outbound Campaign management solution for Cisco contact centers”

    • 2020-05-11
    • Singapore

    Consilium’s UniCampaign™ complements the strength and robustness of Cisco's Outbound Dialer with implementation of Multichannel (Voice, Email and SMS) Outbound contact strategies. The new release of UniCampaign™ powers the generation of targeted and contextually relevant outreach across voice and digital channels. Consilium UniCampaign™ 7.0 , maximize Proactive Customer engagement with granular Contact Selection strategy and segmentation. Keeping in mind data-driven rules, based on customer profile and propensity modeling, data on digital interaction preferences, UniCampaign™ 7.0 is already integrated with CRMs like Salesforce and Microsoft Dynamics to drive valuable Customer Data.

    Work-from-Anywhere Supervisors Can Now Monitor and Coach from Mobiles

    • 2020-04-27
    • Singapore

    We understand how contact center supervisors, managers and executives have been hit by the constraints of overseeing a remote workforce, coaching new agents, and equipping them to handle new situations. For years, Cisco contact centers have used Cisco Solutions Plus Consilium UniRSM™ to silently monitor and whisper coach agents using any phone anywhere in the world over an IVR user interface. Consilium now offers UniRSM™ Mobile and UniRSM™ WebViewer with a mobile/desktop browser-based UI for accessing all monitoring and coaching functions.

    Consilium Offers Amazon Connect based Contact Centre Solutions

    • 2020-04-21
    • Singapore

    As a member of the AWS Partner Network (APN), Consilium is focused on technical proficiencies and customer success in rapidly building and launching Amazon Connect based contact center solutions. With over 33 years of experience in the contact center industry, workforce management, Artificial Intelligence and CRM platforms, Consilium is uniquely positioned to help clients blend the newest technologies and cloud adoption, which is the natural path at this stage of the COVID-19 crisis. We have helped some of the world’s leading enterprises migrate their contact centers to Amazon Connect and the AWS platform. Our consultants have experience in architecting and building large-scale solutions that are well-integrated into customer processes and high on user experience.

    Mobile-based agent interface for Cisco Contact Centers

    • 2020-04-17
    • Singapore

    Consilium UniAgent Mobile™ WFH Agent rapidly enables remote agents for Cisco contact centers. While a laptop, VPN, & fast internet are ideal for work-from home (WFH) agents, often one or more isn't available. That's when UniAgent Mobile is the answer. As a WFH alternative to Cisco Finesse Agent Desktop, UniAgent Mobile is made for Android, iOS and Windows devices. Subscription-based pricing means you can purchase it for as little as 30 days, and implementation in as short as one day

    UniAgent™ CTI Connector for Oracle Service Cloud Agent Desktop

    • 2019-09-10
    • Singapore, India and Canada

    Consilium Software is a leading Unified Communications Software provider in Contact Center domain. Consilium Software latest release, UniAgent™ for Oracle Service Cloud Agent Desktop, globally available since January 2019, focuses on simplicity, scalability, and connected experience across channels. The user experience is consistent, regardless of the underlying Cisco Contact Center platform (CCX/PCCE/UCCE/HCS). For more information, please visit: Click Here

    Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

    • 2018-04-23 16:46:03.267
    • Singapore, India and Canada

    Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.)  Consilium UniRSM™ is designed for Cisco Contact Center Enterprise (Unified CCE and Packaged CCE) environments to provide phone-based real-time monitoring and coaching functions for remote supervisors and managers

    Consilium Advances Cisco Contact Center Capability in ASEAN

    • 2017-10-06 16:46:03.267
    • Singapore, Malaysia, Indonesia, Philippines

    Consilium to support local partners and clients to accelerate Customer Collaboration Solutions towards Cisco Connected Digital Experience Goal

    Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0

    • 2017-09-07 16:46:03.267
    • Singapore, India and Canada

    Consilium’s UniCampaign™ 4.0 features innovation centered on driving greater customer loyalty and better multichannel customer experiences

    Consilium Software, Indonesia is Cisco's Authorized Technology Provider (ATP) for UCCE

    • 2017-08-08 16:46:03.267
    • Indonesia, Singapore

    Consilium Software, Indonesia is Cisco's Authorized Technology Provider (ATP) for UCCE, the high-end enterprise contact-center solution, effective August 1st. Eager to work with Cisco and partners for aggressive growth in the new FY

    Consilium Announces UniAgent 5.5 with Cisco Omnichannel and Salesforce Lightning Experience

    • 2017-07-21 16:46:03.267
    • Singapore, India and Canada

    Consilium’s UniAgent™ 5.5 is available on Cisco’s Global Price List (GPL) and Salesforce AppExchange

    Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus

    • 2017-04-12 16:46:03.267
    • Singapore, India and Canada

    Cisco to resell Consilium’s UniAgent, UniCampaign™, UniDashboard™ and UniCloud™ products on Cisco’s Global Price List (GPL)

    Consilium Enters its 10th Year as Cisco Contact Center Specialist Partner

    • 2017-01-24 16:46:03.267
    • India, Singapore, Canada

    Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced that it has once again earned the designation of Cisco Systems’ Advanced Collaboration Architecture Specialization, certified as a Cisco Cloud Collaboration partner, and made sizable new investments to mark its decade-old partnership with Cisco.

    Tropo Integration

    • 2016-09-24 16:46:03.267

    Give your application/site voice/text capability using powerful Tropo voice services, all without having to spend on voice infra within your lab.

    Give two-factor authentication, text and voice alert capability to your application. Initiate a call from within your application.

    Call recording, conferencing, text to speech all these from your custom application workflow

    Services for Cisco CCE-CVP

    • 2016-09-03 16:46:03.267
    • Trinidad

    Trinidad and Tobago government’s utility division implements a Cisco UCCE-CVP solution delivered by Consilium

    Spark integration

    • 2016-08-24 16:46:03.267
    • Canada

    Integrate power of collaboration in your application workflow using Cisco Spark APIs.

    Create room invite people, search for people, post messages, get messages, get message notification in real time, all from within your application.

    Integrate any of these features in your custom business workflow

    UniAgent CRM-CTI connector for MS Dyanmics

    • 2016-06-20 16:46:03.267

    One of the largest conglomerates in the Middle East wanted to enable enhanced productivity, lessen the first-call resolution time while providing management with extensive visibility and 360 views of each interaction

    Consilium Software Strengthens Executive Team with New Vice President of Sales

    • 2016-04-18 16:46:03.267
    • India

    Industry star Deepak Mallick brings deep vendor-side experience to drive customer growth and market share

    Consilium Software Strengthens Leadership Team

    • 2011-01-21 16:46:03.267
    • Singapore, India

    Krishnan's appointment as sales leader and strategic additions to the management team prepares Consilium for the next stage of growth launched last year with the introduction of JAFCO Asia as an investor in the business

    Genesys, Consilium sign pact for India, SE Asia

    • 2008-07-15
    • Mumbai

    MUMBAI: Genesys Telecommunications Laboratories and Consilium Software today announced the signing of a partnership agreement to deliver contact centre and enterprise solutions in India and South-East Asia.
    Consilium would resell the entire suite of Genesys' solutions and provide implementation support to joint customers, a press release said here.
    "This strategic alliance expands both companies' ability to reach more customers in the Asia-Pacific region, delivering solutions that optimise customer service and improve business efficiency within enterprises," Genesys Senior Vice-President (APAC and Japan) Michael McBrien said.
    "Genesys is a leading provider of contact applications and we are excited to be representing them in the significant markets of India and south-east Asia," Consilium CEO Pramod Ratwani said.
    Under the alliance, both companies would focus on several key initiatives, including increasing sales coverage for Genesys solutions in the region and providing leading-edge services to the regional joint customers.
    They would develop best practices that enable superior customer service, improved communication and the flow of business processes across the enterprise.
    Genesys software directs more than 100 million customer interactions every day for 4,000 companies and Government agencies in 80 countries.
    Read more at:

    Consilium UniCloud™ Certified as Cisco Compatible Under the Cisco Solution Partner Program

    • 0001-01-01 16:46:03.267
    • Canada, India, and Singapore

    Consilium Software, has announced that Consilium UniCloud™, a unified cloud fulfillment platform, has successfully achieved Cisco Compatible status with Cisco Unified Communication Manager and Cisco Unity Connection 11.5. More info at Click here for details 

    Consilium Software Inc. renews ATP - Unified Contact Center Enterprise Satellite in MALAYSIA

    • 0001-01-01 16:46:03.267
    • Malaysia

    Consilium Software Inc. has again met the requirements for the ATP - Unified Contact Center Enterprise Satellite program and has demonstrated its qualifications to sell, install, and support customers with ATP - Unified Contact Center Enterprise Satellite products and solutions in MALAYSIA.