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Consilium UniAgent™ 8.0 NexGen CRM CTI Connector for Cisco Contact Center

  • 2020-05-11
  • Singapore

Enterprises are proactively working towards enhancing their Customer Experience (CX) strategy to optimize omnichannel interaction throughout the customer lifecycle. Consilium UniAgent™ is delivering this as a Connected Digital Experience, being at the center of agent and customer interaction. The 8.0 release of UniAgent™ is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media). Consilium UniAgent™ CRM connectors are proven in over 110 countries with thousands of agents globally. Consilium’s state-of-the-art offering and 24/7 technical support are powering hundreds of Cisco CCE, PCCE, CCX and HCS-CC contact centers and our subscription-based pricing model starts at US$15 per agent per month. Consilium UniAgent™ Mobile (UA™ Mobile) is the ideal mobile-based extension of UniAgent™ for Work-from-Home (WFH) agents. It offers inbound and outbound voice functionality in a responsive UI which can run equally well across mobile phones, tablets and desktops. The standard UniAgent™ Mobile supports a host of integration features through web services APIs.


“Consilium UniCampaign™ an advance Outbound Campaign management solution for Cisco contact centers”

  • 2020-05-11
  • Singapore

Consilium’s UniCampaign™ complements the strength and robustness of Cisco's Outbound Dialer with implementation of Multichannel (Voice, Email and SMS) Outbound contact strategies. The new release of UniCampaign™ powers the generation of targeted and contextually relevant outreach across voice and digital channels. Consilium UniCampaign™ 7.0 , maximize Proactive Customer engagement with granular Contact Selection strategy and segmentation. Keeping in mind data-driven rules, based on customer profile and propensity modeling, data on digital interaction preferences, UniCampaign™ 7.0 is already integrated with CRMs like Salesforce and Microsoft Dynamics to drive valuable Customer Data.


Work-from-Anywhere Supervisors Can Now Monitor and Coach from Mobiles

  • 2020-04-27
  • Singapore

We understand how contact center supervisors, managers and executives have been hit by the constraints of overseeing a remote workforce, coaching new agents, and equipping them to handle new situations. For years, Cisco contact centers have used Cisco Solutions Plus Consilium UniRSM™ to silently monitor and whisper coach agents using any phone anywhere in the world over an IVR user interface. Consilium now offers UniRSM™ Mobile and UniRSM™ WebViewer with a mobile/desktop browser-based UI for accessing all monitoring and coaching functions.


Consilium Offers Amazon Connect based Contact Centre Solutions

  • 2020-04-21
  • Singapore

As a member of the AWS Partner Network (APN), Consilium is focused on technical proficiencies and customer success in rapidly building and launching Amazon Connect based contact center solutions. With over 33 years of experience in the contact center industry, workforce management, Artificial Intelligence and CRM platforms, Consilium is uniquely positioned to help clients blend the newest technologies and cloud adoption, which is the natural path at this stage of the COVID-19 crisis. We have helped some of the world’s leading enterprises migrate their contact centers to Amazon Connect and the AWS platform. Our consultants have experience in architecting and building large-scale solutions that are well-integrated into customer processes and high on user experience.


Mobile-based agent interface for Cisco Contact Centers

  • 2020-04-17
  • Singapore

Consilium UniAgent Mobile™ WFH Agent rapidly enables remote agents for Cisco contact centers. While a laptop, VPN, & fast internet are ideal for work-from home (WFH) agents, often one or more isn't available. That's when UniAgent Mobile is the answer. As a WFH alternative to Cisco Finesse Agent Desktop, UniAgent Mobile is made for Android, iOS and Windows devices. Subscription-based pricing means you can purchase it for as little as 30 days, and implementation in as short as one day


UniAgent™ CTI Connector for Oracle Service Cloud Agent Desktop

  • 2019-09-10
  • Singapore, India and Canada

Consilium Software is a leading Unified Communications Software provider in Contact Center domain. Consilium Software latest release, UniAgent™ for Oracle Service Cloud Agent Desktop, globally available since January 2019, focuses on simplicity, scalability, and connected experience across channels. The user experience is consistent, regardless of the underlying Cisco Contact Center platform (CCX/PCCE/UCCE/HCS). For more information, please visit: Click Here


Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

  • 2018-04-23 16:46:03.267
  • Singapore, India and Canada

Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.)  Consilium UniRSM™ is designed for Cisco Contact Center Enterprise (Unified CCE and Packaged CCE) environments to provide phone-based real-time monitoring and coaching functions for remote supervisors and managers


Consilium Advances Cisco Contact Center Capability in ASEAN

  • 2017-10-06 16:46:03.267
  • Singapore, Malaysia, Indonesia, Philippines

Consilium to support local partners and clients to accelerate Customer Collaboration Solutions towards Cisco Connected Digital Experience Goal


Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0

  • 2017-09-07 16:46:03.267
  • Singapore, India and Canada

Consilium’s UniCampaign™ 4.0 features innovation centered on driving greater customer loyalty and better multichannel customer experiences


Consilium Software, Indonesia is Cisco's Authorized Technology Provider (ATP) for UCCE

  • 2017-08-08 16:46:03.267
  • Indonesia, Singapore

Consilium Software, Indonesia is Cisco's Authorized Technology Provider (ATP) for UCCE, the high-end enterprise contact-center solution, effective August 1st. Eager to work with Cisco and partners for aggressive growth in the new FY


Consilium Announces UniAgent 5.5 with Cisco Omnichannel and Salesforce Lightning Experience

  • 2017-07-21 16:46:03.267
  • Singapore, India and Canada

Consilium’s UniAgent™ 5.5 is available on Cisco’s Global Price List (GPL) and Salesforce AppExchange


Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus

  • 2017-04-12 16:46:03.267
  • Singapore, India and Canada

Cisco to resell Consilium’s UniAgent, UniCampaign™, UniDashboard™ and UniCloud™ products on Cisco’s Global Price List (GPL)


Consilium Enters its 10th Year as Cisco Contact Center Specialist Partner

  • 2017-01-24 16:46:03.267
  • India, Singapore, Canada

Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced that it has once again earned the designation of Cisco Systems’ Advanced Collaboration Architecture Specialization, certified as a Cisco Cloud Collaboration partner, and made sizable new investments to mark its decade-old partnership with Cisco.


Tropo Integration

  • 2016-09-24 16:46:03.267

Give your application/site voice/text capability using powerful Tropo voice services, all without having to spend on voice infra within your lab.

Give two-factor authentication, text and voice alert capability to your application. Initiate a call from within your application.

Call recording, conferencing, text to speech all these from your custom application workflow


Services for Cisco CCE-CVP

  • 2016-09-03 16:46:03.267
  • Trinidad

Trinidad and Tobago government’s utility division implements a Cisco UCCE-CVP solution delivered by Consilium


Spark integration

  • 2016-08-24 16:46:03.267
  • Canada

Integrate power of collaboration in your application workflow using Cisco Spark APIs.

Create room invite people, search for people, post messages, get messages, get message notification in real time, all from within your application.

Integrate any of these features in your custom business workflow


UniAgent CRM-CTI connector for MS Dyanmics

  • 2016-06-20 16:46:03.267

One of the largest conglomerates in the Middle East wanted to enable enhanced productivity, lessen the first-call resolution time while providing management with extensive visibility and 360 views of each interaction


Consilium Software Strengthens Executive Team with New Vice President of Sales

  • 2016-04-18 16:46:03.267
  • India

Industry star Deepak Mallick brings deep vendor-side experience to drive customer growth and market share


Consilium Software Strengthens Leadership Team

  • 2011-01-21 16:46:03.267
  • Singapore, India

Krishnan's appointment as sales leader and strategic additions to the management team prepares Consilium for the next stage of growth launched last year with the introduction of JAFCO Asia as an investor in the business


Consilium UniCloud™ Certified as Cisco Compatible Under the Cisco Solution Partner Program

  • 0001-01-01 16:46:03.267
  • Canada, India, and Singapore

Consilium Software, has announced that Consilium UniCloud™, a unified cloud fulfillment platform, has successfully achieved Cisco Compatible status with Cisco Unified Communication Manager and Cisco Unity Connection 11.5. More info at Click here for details 


Consilium Software Inc. renews ATP - Unified Contact Center Enterprise Satellite in MALAYSIA

  • 0001-01-01 16:46:03.267
  • Malaysia

Consilium Software Inc. has again met the requirements for the ATP - Unified Contact Center Enterprise Satellite program and has demonstrated its qualifications to sell, install, and support customers with ATP - Unified Contact Center Enterprise Satellite products and solutions in MALAYSIA.