Consilium products listed on the Genesys AppFoundry
Genesys Cloud CX™️ holistically uses Predictive Engagement, the real-time journey analytics platform that unifies customer-agent experience across various communication platforms(phone, email, chat, text, social channels) - Clearly transforming the contact center
Consilium products are listed on Genesys AppFoundry as Pure Cloud-Embedded Framework and Premium applications. These can be integrated with Genesys Cloud to provide a wholly integrated ‘all-in-one’ Contact Center (CC) Suite for enhancing Digital Intelligence and Customer Experience (CX). The AppFoundry allows Genesys customers (any industry segment) to discover and rapidly deploy a broad range of solutions that facilitates seamless interaction with consumers, engage employees, and optimize their workforce.
Consilium - a Genesys global technology partner
Provides advanced professional services to migrate from Avaya and other contact center platforms to Genesys Cloud, including voice services, customer self-service, digital channels, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, and analytics.
Consilium's Integrated Solutions and Services for Genesys Contact Centers
A Conversational List and Campaign Management (LCM) solution available on Genesys AppFoundry as a premium client application. It complements Genesys' outbound dialer to implement voice and digital outbound strategies, automate list import & export, and improve control and compliance.
A smart CTI connector available on Genesys AppFoundry as a pure cloud-embedded framework application. It provides an intelligent single-screen interface that merges Genesys contact center platform functionality into over twenty CRMs.
Service automation, provisioning, and management platform listed on Genesys AppFoundry as a premium client application that impeccably automates Genesys Cloud user provisioning with a sync-to-active directory, manages security and risk with role-based access & granular control, and provides a single pane for contact center management and monitoring.
Business Intelligence (BI) and reporting & analytics solution with an intuitive report designer, multi-device dashboard, and wallboard that offers 360-degree Insight into your Genesys contact center performance to simplify business operations decisions better and timelier.
Consilium's UniVCX™ and UniCh.AI™
Video customer experience and conversational AI chatbot solutions for Genesys contact centers. These perfectly bring together live chat, video, co-browsing, kiosk, recording, digital banking, and e-KYC features to deliver a digital-first CX.
The Consilium Advantage
Over 25 years of Contact Center industry experience
Qualified resources with essential training/certifications
Deliver customers with best-in-class applications unified with Genesys contact centers