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Professional Services

Consilium's Advanced Professional Services make technologies work with your unique business processes and applications to create an integrated, automated, multi-tenant, and multi-vendor environment.

 

The range of professional services available includes:

  • Desktop Interface (GUI) Development
  • Database & Host Connectivity
  • Custom CTI Applications & Integration
  • Custom Report Development for Cisco UCCX and UCCE
  • IVR and CVP development
  • Training on Cisco technologies such as UCCE, UCCX, CVP and CUIC

 

In addition to above, Consilium Consulting Services ensure that our customers get the most out of their technology investments and our consultants help them during evaluation of new technologies, design and its implementation or post-implementation. Our consultants are industry experts with practical and professional experience in key vertical multi-tenant & multi-vendor environments.

  • Unified Communications Assessment
  • Contact Center Optimization Program
  • Inbound & Outbound Contact Optimization Program
  • Contact Center Workforce Management Assessment

Managed Services

IT leaders are at an inflection point in terms of making the right technology investments and building a future-ready IT landscape. Technological heterogeneities and complexities have made it necessary to put in place a wide range of IT services, making cost optimization, reliable and strategic IT operations the need of the hour.

 

Consilium offers integrated managed services framework that optimizes IT operations in Unified Communication and Contact Center space.

  • Improve service and portfolio flexibility
  • Reduce operational costs
  • Align IT operations to business process performance

Technical Support

Software support is critical for business today and is at the core of any cloud or IT solution. Getting to the root of a software issue can be a challenge, especially in a multi-vendor environment with multiple support agreements and points of contact.

Consilium Technical Support provides a broad portfolio of technical support from single provider – which is crucial when you are working in the cloud or other new business solutions today. We offer support for Unified Communications and contact center applications with underlying technology as Cisco. We have around-the-clock software support, covering globally. Our full spectrum of services includes proactive, reactive, onsite and remote support—so you can resolve issues more easily when they do occur.

 

Consilium’s proactive supportensures longevityandsmooth functioning of your systems. Our UC&CC engineers quickly analyze and fix problems to keep your business running optimally. Remote diagnostics and resolutions help us rapidly resolve potential problems, thus reducing downtime.

 

Consilium Support services help you

  • Reduce downtime
  • Improve flexibility and agility
  • Use emerging technologies more effectively
  • Gain rapid access to deep expertise to optimize performance

CTI Application Development

We design, develop, test, implement, and support software applications for specific customer requirements.

  • Application integrations (integration with third-party products using API’s)
  • SDK (software development kit) based application and GUI development
  • Customization (adding features or enhancing) of existing software applications

 

Consilium Lab employs tested methodologies to ensure that the end-product completely meets customer vision and becomes a tangible asset. We achieve shorter development times and lower costs with access to resources who understand technologies, domains, specific verticals (industries such as banking & financial services, insurance, and telecom) and horizontals (specific business processes across industries such as customer services and telemarketing)