Consilium Software Delivers New Capabilities for Contact Centers with Webex by Cisco

• 2024-02-10
• Singapore, Canada & India

UniCampaign™, UniAgent™, UniSupervisor™, UniQM™, UniRSM™ and UniVCX™ for Webex Contact Center will empower agents, streamline supervisor insights and more

Consilium Software Unveils UniVCX™ 8.0, Enhancing Customer Engagement with Next-Gen Video Collaboration

• 2023-11-28
• Singapore, Canada & India

UniVCX™: The Future of Video Collaboration

Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions

• 2023-09-15
• Singapore, Canada & India

Consilium’s UniAgent™ Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace

Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications

• 2023-07-11
• Singapore, Canada & India

Consilium UniCampaign™ transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco, Genesys and Amazon Connect

Consilium enhances Video Customer Engagement with state-of-art technology and the new release of UniVCX™ 7.0

• 2023-02-06
• Singapore, Canada & India

Deliver Next-Gen Video CX with Consilium’s UniVCX™ 7.0

Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

• 2023-01-09
• Singapore, Canada & India

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management

Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)

• 2022-09-15
• Singapore, Canada & India

CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and services

Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry

• 2022-07-08
• Singapore, Canada & India

Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace

Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives

• 2022-03-01
• Singapore, Canada & India

Consilium becomes a SAP PartnerEdge Partner to Expand SAP-Centric IP and CX Solutions

Consilium Partners with Non-Profit Organizations to Advance their Missions

• 2021-12-08
• Singapore, Canada & India

Supporting the missions of non-profits and creating gateways to recovery

Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching with UniRSM™ 9.0 and UniQM™ for Contact Centers

• 2021-07-22
• Singapore

QA and Training for Home-Based and Cisco Mobile Agents

Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Expanded New Uni Product Offers

• 2021-05-21
• Singapore

Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC

Consilium Transforms AI-Enabled CX with launch of UniCh.AI Conversational Bots

• 2021-03-08
• Singapore

Conversational AI and Virtual Assistant Bots for Contact Centers

Consilium Debuts UniAgent 8.0 with Improved Digital Customer Experience and Cloud Compatibility

• 2020-09-18
• Singapore

Consilium Software proves industry leadership with rapid advances and nimble approach, meeting clients’ real challenges in their time of need

Consilium Launches UniCloud™ 7.0 with Rapid Provisioning of Cisco UC and Contact Centers

• 2020-09-09
• Singapore

UniCloud™ new release helps time-strapped IT teams with turn-key automation and digital transformation features

Consilium Software Announces its Most Significant New Release of UniDashboard™

• 2020-03-04
• Singapore

Interactive dashboards and analytics add value to every aspect of contact center reporting

Consilium Shapes the Future of Enterprise UC and Contact Center Provisioning with New UniCloud Release

• 2019-12-03
• Singapore

Consilium Software announces UniCloud 6.5 for new-generation provisioning automation that aligns with broader IT initiatives

Consilium UniAgent 7.0 to Drive Connected Digital Customer Experiences Across CRMs and CTI Platforms

• 2019-10-31
• Singapore

Consilium Software proves industry leadership with advances that meet real client needs

Consilium Boosts Outbound Campaign Management for Cisco with Comprehensive New Release of UniCampaign™

• 2019-09-10
• Singapore

Consilium Software, a world-leading provider of enterprise software for unified communications (UC) and contact centers, today announced the general availability of UniCampaign™ 7.0, the most significant new release of outbound list and campaign management software for Cisco contact centers.

Consilium Launches Video Customer Experience Solution in its 12th Anniversary

• 2019-08-09
• Singapore

Consilium Software, a world-leading provider of enterprise software for unified communications (UC) and contact centers, today announced the launch of Consilium UniVCX™, a video customer experience product for Cisco contact centers, to coincide with the company’s 12th anniversary. The Singapore-owned firm which has a global presence with sites in over 110 countries unveiled UniVCX™ as the latest in its evolution as a software provider. Cisco resells Consilium’s software globally, and Consilium is an OEM software provider to some of the world’s largest telecommunications companies who use the software in their global managed cloud platforms.

Consilium Software’s UniAgent is Integrated with Oracle Service Cloud and Now Available in the Oracle Cloud Marketplace

• 2019-05-12
• Singapore, India and Canada

Consilium Software’s UniAgent is Integrated with Oracle Service Cloud and Now Available in the Oracle Cloud Marketplace.

Consilium announces launch of advanced services for Amazon Connect

• 2018-10-24
• Singapore, India and Canada

Accelerate your customer service delivery with Amazon Connect services offering from Consilium Software

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

• 2018-04-23 16:46:03.267
• Singapore, India and Canada

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce

Consilium Advances Cisco Contact Center Capability in ASEAN

• 2017-10-11 16:46:03.267
• Singapore, Malaysia, Indonesia, Philippines

Consilium to support local partners and clients to accelerate Customer Collaboration Solutions towards Cisco Connected Digital Experience Goal

Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0

• 2017-09-07 16:46:03.267
• Singapore, India and Canada

Consilium’s UniCampaign™ 4.0 features innovation centered on driving greater customer loyalty and better multichannel customer experiences

Consilium Announces UniAgent 5.5 with Cisco Omnichannel and Salesforce Lightning Experience

• 2017-07-21 16:46:03.267
• Singapore, India and Canada

Consilium’s UniAgent™ 5.5 is available on Cisco’s Global Price List (GPL) and Salesforce AppExchange

Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus

• 2017-04-12 16:46:03.267
• Singapore, India and Canada

Cisco to resell Consilium’s UniAgent™, UniCampaign™, UniDashboard™ and UniCloud™ products on Cisco’s Global Price List (GPL)

Consilium UniCloud™ Certified as Cisco Compatible Under the Cisco Solution Partner Program

• 2017-01-30 16:46:03.267
• Canada, India, and Singapore

Consilium UniCloud™, a unified cloud fulfillment platform, has successfully achieved Cisco Compatible status

Consilium Enters its 10th Year as Cisco Contact Center Specialist Partner

• 2017-01-24 16:46:03.267
• India, Singapore, Canada

Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced that it has once again earned the designation of Cisco Systems’ Advanced Collaboration Architecture Specialization, certified as a Cisco Cloud Collaboration partner, and made sizable new investments to mark its decade-old partnership with Cisco

Consilium Software Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

• 2015-11-04 16:46:03.267
• Singapore, Canada, India, Malaysia

Consilium Software Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

Consilium Achieves Cisco Compatibility Certification With the Cisco Solution Partner Program

• 2015-10-27 16:46:03.267
• Canada, India, Singapore

Consilium UniCampaign Achieves Cisco Compatibility Certification With the Cisco Solution Partner Program

Consilium Software Launches UniAgent™ on Salesforce1AppExchange, the World's Leading Marketplace

• 2014-06-03 16:46:03.267
• North America, India, Singapore

Customers can now benefit from improved call management and greater user productivity

Consilium Softwaretaps into the power ofsalesforce.com’s social, mobile and connected cloud technologies to help accelerate business transformation for the connected world

Consilium Software Announces Third Generation of UniAgent CRM connector

• 2014-05-20 16:46:03.267
• North America, India, Singapore

Consilium UniAgent™ CRM integration solutions provides pre-packaged integration that delivers real-time connectivity with leading business applications, improves call management and enable full CTI functionality in CRM desktop including softphone controls, caller identification, screen population and offers Analytics for Agent Performance and other parameters

Consilium Software Announces World-Class Additions to Engineering Leadership

• 2014-03-21 16:46:03.267
• India, Singapore, Canada

New Hires Strengthen Consilium Innovation Technology Labs' Capabilities. The level of knowledge and experience that is brought to Consilium through these strategic hiring would allow us to deliver new technologies and advancements to our customers in the marketplace

Consilium Software Features in NASSCOM Emerge 50 Awards 2013

• 2013-10-25 16:46:03.267
• India, Singapore

Awards showcase and support the Top 50 innovative and agile IT companies

Consilium Names Dhananjay Prasad as Vice President, Technical Services and Strategic Alliances

• 2013-09-23 16:46:03.267
• India, Singapore

Dhananjay Prasad has joined its leadership team as Vice President of Technical Services and Strategic Alliances

Consilium Software Awarded High-End Cisco Contact Center Partner Status in Thailand

• 2013-08-27 16:46:03.267
• Singapore, Bangkok

Achievement recognizes Consilium’s qualifications to plan, design, implement and support advanced enterprise contact centers in Indo-China region

Consilium is Frost & Sullivan's 2013 Asia Pacific Entrepreneurial Company of the Year for UC

• 2013-03-27 16:46:03.267
• Singapore

Consilium Inc. has been chosen by Frost & Sullivan as the entrepreneurial company of the year for unified communications platform services in the Asia Pacific region.

Consilium Software -Winner at Red Herring 2012 Asia’s Top 100

• 2012-09-17 16:46:03.267
• Singapore, India

Consilium Software has been announced as winner at 2012 Red Herring Asia's Top 100 honoring topmost innovative and promising companies . The event was marked by the presence of many CXO's across the APAC region

Consilium Software Expands Operations to Australia with Appointment of Aman Basra as Vice President

• 2012-01-09 16:46:03.267
• Australia, Singapore

Aman Basra has been appointed as Vice President of Solutions, marking the Singapore-headquartered unified communications ("UC") organization’s first hire in Australia

Consilium Software Launches Next Generation of UniTools

• 2011-03-01 16:46:03.267
• Singapore, India

Consilium launches innovative, new game-changing products for contact centers that significantly reduce the cost and complexity of implementing social media strategies and CRM integration

eGain and Consilium Software Sign Strategic Partnership to Provide Solutions for Unified Customer Co

• 2011-01-03 16:46:03.267
• Canada, India, Singapore

eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network

Consilium Software Delivers Genesys Contact Center Solution

• 2010-08-18 16:46:03.267
• India

Consilium Software Joins Cisco Developer Network Program and Launches Consilium UniAgent™

• 2010-08-03 16:46:03.267
• Singapore, Canada, India, Malaysia

Consilium Software completes Interoperability Verification Testing (IVT) of Consilium UniAgent™ under the Cisco Developer Network (CDN) program.

Consilium Software Raises Series A Funding from JAFCO Asia

• 2010-07-21 16:46:03.267
• Singapore

Consilium Software raises Series A funding JAFCO Asia

Consilium Software Recognized with New Market Breakthrough Award for Genesys Contact Centers in APAC

• 2010-03-19 16:46:03.267
• Singapore, India

Consilium Software has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand

Consilium Software Launches UniHealth™ Unified Communications for Healthcare

• 2009-11-05 16:46:03.267
• Singapore, India

UniHealth™ combines voice, collaboration and multimedia capabilities to improve patient service

Consilium Software Named Cisco Systems Authorized Technology Provider for Customer Voice Portal

• 2009-10-29 16:46:03.267
• Singapore, India

Achievement recognizes Consilium's qualifications to sell, design, implement and support Cisco CVP solutions for distributed and centralized enterprise contact centers

Consilium Launches UniAgent ™ for Unified Contact Centers

• 2009-09-30 16:46:03.267

New Version of Consilium UniAgent ™ Simplifies Unified Communications for the Contact Center 

Consilium Software is Again Recognized by Cisco as Contact Center Enterprise ATP

• 2009-09-21 16:46:03.267
• Singapore, India

Consilium Software is Again recongnized by Cisco as Contact Center Enterprise (CCE) Autorized Technology Provider

Consilium Expands Operations In Greater China Region And Appoints Alex Tzang General Manager

• 2009-04-17 16:46:03.267
• Singapore

Genesys partners with Consilium Software to deliver contact center and enterprise solutions in India

• 2008-07-14 16:46:03.267
• India

Genesys and Consilium will focus on several key initiatives, including increasing sales coverage for Genesys solutions in the region

Consilium Software Strengthens Executive Team with New Vice President of Sales

• 0001-01-01 16:46:03.267
• India

Industry star Deepak Mallick brings deep vendor-side experience to drive customer growth and market share