Historical Reporting solution for Contact Center
Provides actionable insight to enhance contact center performance
UniInsight™ provide data models which combine Cisco CCE, CUCM and 3rd party data.
a. Connect to multiple data sources, Cisco and non-Cisco, at the same time, with correlation at the call record level
b. Much higher capacity of reporting rows compared to Cisco CUIC
c. Pre-aggregated, processed data optimised for fast querying
d. Intuitive report designer tool for ready-to-use data models
e. Run large reports at any time without worrying about loading the Cisco production components
An in-depth historical reporting and business intelligence solution that offers 360-degree insight to your contact center productivity and simplify business operation to drive better and timely decisions.
UniInsight™ generates reports for your Cisco Contact Centers (Inbound & Outbound), IVR, and agents. Business is able to track, analyze, & report volume of data, with the objective of driving better business decisions.
It features out-of-the-box integrations with Cisco Unified contact center platform to provide historical performance metrics in reports format.