UC & CC Service Automation and Customer Experience Management

A pioneer in the segment of Unified Communications (UC) and Contact Center (CC) space, Consilium offers an innovative suite of software solutions UniSuite™ for Business Communication Operation management (BCOM) and Customer Experience management (CEM) to enterprises, service providers, system integrators and customer service industries. Consilium UniSuite™ simplifies UC applications management, CRM-CTI integration, reporting, callback, dashboard, and fully featured provisioning through a unified multi-vendor architecture.

Thus, Consilium's UniSuite™ help organizations lower the cost of their UC&CC investment, simplify UC&CC administration, enhance workforce productivity, and improve the relationship with their customers. At Consilium we develop long-lasting customer partnerships and work with them to identify their needs and provide solutions that support their success.

Consilium UniRSM™

Consilium UniRSM™ is designed for Cisco Contact Center Enterprise (Unified CCE and Packaged CCE) environments to provide phone-based real-time monitoring and coaching functions for remote supervisors and managers, as well as organizations with outsourced contact centers.

Consilium UniRSM™

Consilium UniCloud

UniCloud™ provides business workflow process for provisioning, self-care, migration, monitoring, analytics and billing in a multi-vendor environment. With both cloud and premise-based solutions, UniCloud™ continues to deliver the highest levels of customer satisfaction, ease of use and manageability while bringing down the total cost of ownership.

A cohesive multi-vendor fulfilment management platform
Reduced business application integration complexity
Easily customizable branding and workflow
Scalable and high availability (HA) architecture
Accelerated provisioning and delegation control of user MACD administration

Omnichannel Customer Experience

Through Consilium customer interaction enhancement platform UniAgent™, we’ve re-envisioned the Omnichannel agent desktop.

Consilium UniAgent™ CRM connector for Cisco brings all the channels together in one easy-to-use desktop that offers agent a single interface for managing entire customer journey. Our universal interaction model adjusts to the needs of the interaction—phone, chat, email, or social—yet feels familiar to the agent.

Unified channel to respond effectively to Changes in Demand
Identify, Engage, and Close opportunities via any channel
Empowers knowledge workers with similar data context at all touchpoints
Personalized customer experience
Both for on-premise and cloud

Proactive Engagement

Consilium UniCampaign™ for Cisco Enterprise Contact center platforms, leverages Cisco outbound dialer technology and empowers you to build better relationships with your customers and earn loyalty.

Proactively engage customers in more cross-sells and up-sells
Communication with a personal touch
Enrich connection between customer and agent

Callback Management

Consilium callback management solution UniCBM™ is an intuitive solution for your customer service and support centres to end long hold times for callers during peak call hours and provide an alternative solution to receive callback at their preferred day and time

360-degree view of your contact centers operations
Focus on workforce mobility
Easily manage business performance

Historical Reporting for Contact Center

Consilium UniInsight™ assists business users to quickly analyse key business metrics, help you maximize uptime, and lowers cost of ownership by identifying and resolving conditions critical to the business continuity of your contact center operation.

Meet Service Level Agreements
Provide in-depth actionable insights of your business
Enable agents and knowledge workers to be more successful

Real-time Dashboard, Wallboard and Floor Manager for Cisco Contact Center

Consilium UniDashboard™ offers a consolidated view of the entire Contact Center metrics and delivers the power of information visually on any device, to make timely and valuable decisions.

Access to critical data anywhere and anytime
Customizable to fit your business needs
Learn from each customer interaction

UniContact™ Smart City Solution

A solution that caters futuristic Smart City requirements as well as act as an Emergency solution for Smart Cities

Consilium UniAgent Xpert™ (Gadget inside Finesse)

Consilium UniAgent Xpert™ is a lightweight CRM connector contained within Cisco Finesse as a gadget, providing CRM integration and CTI based screen pop up.

Consilium UniAgent Xpert™ can be ordered using the existing UniAgent™ SKU’s for UCCX / UCCE from Cisco® SolutionsPlus.

UniContext™ - Premise Based Context Management solution

UniContext™ is Consilium’s on-premise replacement for Cisco Context Service (all the functionality of Context Service but without any cloud-hosted component) for up to 3 channels (voice, email and chat)

UniVCX™ - Video Customer Experience

Real Time Customer Support for Cisco UCCX and UCCE

Consilium UniVCX™ is a replacement option for Cisco Remote Expert Mobile (REM) product. It is designed to simplify the communications between customers and the contact center agents with one to one video chatting and conferences.

UniChAI™ - Chatbot and AI Solution

UniQM™ Quality Management Solution

UC & CC Service Automation and Customer Experience Management

Consilium UniRSM™

Consilium UniRSM™

Consilium UniCloud

Omnichannel Customer Experience

Proactive Engagement

Callback Management

Historical Reporting for Contact Center

Real-time Dashboard, Wallboard and Floor Manager for Cisco Contact Center

UniContact™ Smart City Solution

Consilium UniAgent Xpert™ (Gadget inside Finesse)

UniContext™ - Premise Based Context Management solution

UniVCX™ - Video Customer Experience

UniChAI™ - Chatbot and AI Solution

UniQM™ Quality Management Solution

UniQM™ Quality Management Solution

UniQM™ Quality Management Solution

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