Consilium UniSupervisor™ operates as an integrated desktop solution within the Cisco Webex Contact Center ecosystem, offering supervisors a comprehensive platform to oversee and manage contact center activities efficiently. Upon access, supervisors are presented with a unified interface that seamlessly integrates with multiple views, including Cisco Webex View, MS Teams View, and CRM Softphone view with CTI integration. This interface empowers supervisors to oversee teams, queues ,services, and operational aspects from a centralized control hub. Real-time monitoring capabilities enable supervisors to track performance metrics, manage workflows, and promptly address issues. Furthermore, UniSupervisor™ simplifies administrative tasks by providing features like the Consilium Supervisor Management Console (CC Navigator), allowing supervisors to manage critical flow values such as opening hours and welcome messages for different services. The platform's flexibility extends to customizable post-call surveys for monitoring customer satisfaction and generating actionable insights. UniSupervisor™’s strength lies in its ability to consolidate tools, streamline processes, and facilitate informed decision-making through data-driven analytics, ensuring an optimized and customer-centric contact center management experience.