Customers expect AI-enabled chatbots that can be available 24/7/365 and understands the context and sentiment of the customer query. Introducing UniChAI™ AI-enabled ChatBot solution from Consilium that allows contact centers to create intelligent conversational chatbots, and turn their contact flows into natural conversations to provide personalized experiences for callers.

With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a leading conversational AI platform which maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot.

Using the most advanced Google AI technology, a chatbot powered by UniChAI™ can be attached to a non-voice contact flow to recognize the intent of the caller, ask follow-up questions, and provide answers. UniChAI™ maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. UniChAI™ can be integrated with any mobile or desktop application with customers getting access to various services using these applications and giving organizations an incredible opportunity to expand their market reach.