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Management Team

Pramod Ratwani

Founder & CEO

Pramod founded Consilium Software in 2007 and has succeeded in creating a unified communications (UC) company known for innovative UC and contact center software products and a proven ability to deliver enterprisEe-grade solutions. He has over 25 years of experience in Asia Pacific & North America, with noteworthy competencies in entrepreneurship, mergers and acquisitions, joint ventures and cloud computing. Under his leadership, Consilium has been recognized as the Frost & Sullivan Entrepreneurial Company of the Year for Unified Communications, Red Herring Asia's Top 100 innovative start-up companies, and a NASSCOM merge 50 most innovative IT product companies award winner.

Prior to Consilium, Pramod was vice president at Aspect Software (previously known as Concerto Software and Davox Corporation), heading the Asia Pacific & Middle East. Over his 8 years at the helm of the fastest-growing region, Pramod grew Aspect from one to more than 300 employees in the region, achieved US$70 million software revenue in 2006, and a total of US$250 million in revenue through his tenure. During his tenure, decision making moved closer to customers, resulting in greater partnering, collaboration, and solutions attuned to local needs. He was instrumental in directing the company's regional growth from conservative beginnings to a highly profitable operation. Highlights were a joint venture in China, establishment of an engineering centre in region, and over seven mergers and acquisitions. He is credited with building the AT&T (now Avaya) business in South Asia over 1990-1996 as part of the core team for the business communications division, leading to a joint venture with the Tata group, and guiding the establishment of Bell Labs' setup in India. He built a highly successful and profitable telecommunications systems integration business in Singapore over 1996-1999, leading to its acquisition by the Keppel T&T group. Pramod holds a Bachelor of Engineering degree, majoring in electronics and communications, and a Bachelor of Science (Honors) degree. After starting his career in New Delhi, Pramod moved to Singapore in 1996, and is now based in Toronto with his family to drive Consilium's global expansion.

Aman Basra

Co-founder and VP Solution

Aman is responsible for directing Consilium's solution consulting and delivery practices globally and establishing Consilium's sales and technical presence in Australia. He also contributes to the development of Consilium's Uni™ suite and UniCloud™ UCaaS business and product management strategies as a member of the executive team. 

He brings 15 years of continuous experience in the unified communications and contact center software industry with both multinational and start-up companies. Aman founded Consilium Software's UC solutions practice in 2008 and is credited for making advanced services and the Uni™ suite of software products into Consilium’s strongest differentiators. Before that, he spent seven years in technical consulting and services management roles with contact center software provider Aspect Software. At Aspect he was a founding member of the APAC Center of Excellence, specializing in outbound dialers and contact center performance optimization solutions. 

A two-time Excellence Award winner, he established pan-APAC teams for Aspect project services and led APAC education services to record revenues. At Dimension Data he technically led the delivery of Cisco contact center solutions for complex enterprise clients. Earlier at Syniverse Technologies and Avaya SI Affinity Communications, Aman held engineering positions in the development and systems integration of mobile VAS, calling card, IVR and unified messaging applications. Aman holds a Bachelor of Engineering degree in Electronics from the University of Pune where he graduated in the highest category and post-graduate qualifications in advanced computing and project management. A Singaporean born in India, he migrated to Australia in 2012 and lives in Melbourne with his young family.

Deepak Mallick

VP Sales

As the Vice President for sales operations, Deepak is responsible for growing and directing Consilium’s Cisco unified communications and collaboration sales and marketing efforts.  Deepak will play a key role in expanding Consilium’s business globally, with a focus on India and South Asia, and strengthening Consilium’s brand.

Deepak has proven experience with technology companies contributing to ingenious, strategic initiatives for nailing business challenges, providing solid guidance for the entire customer experience lifecycle, from conceptualization to implementation, and possesses dexterity in driving relationship management, CXO-level engagements, customer satisfaction and team management.

 Deepak brings 19 years of robust sales leadership and marketing experience across strategic alliances, account management, GTM initiatives and global business development in the ICT sector, with the last 11 years being in the contact center industry.  Deepak comes to Consilium with a stellar list of achievements, having most recently worked as Regional Director at Aspect Software, growing Aspect’s strategic alliances and sales in the cloud contact center domain.  Prior to that, he was Account Sales Director at BT Global Services, a global IT service provider, where he engineered alliances with OEM’s (primarily Cisco) and assisted domestic and global clients in aligning their transactional and IT growth strategy.

Deepak holds Bachelor of Engineering degree, majoring in Electronics and Communications, MBA in Marketing from IMT Ghaziabad and accomplished General Management from IIM Kolkata

Alex Tzang

GM – Greater China

As General Manager of Consilium Software’s Greater China operations, he successfully raised Consilium’s profile in terms of both skills and scale, expanding customer base and developing a unique position and differentiation for Consilium in the region.

With over 14 years of experience in the ICT sector, he has specializations across ACD, IVR, CRM, CIM, CTI, predictive dialers with a unique understanding of both, developed markets such as Taiwan and Hong Kong, and developing markets in China and Indo-China.

Alex has significantly contributed to contact center operations set up for major MNC banks and insurance companies such as Citibank, RBS, GE Money, AIG, and CIGNA.

AL Lucchese

Mentor and Senior Adviser

Al Lucchese is the Mentor & Senior Adviser to Consilium Software management team.  Al has over forty years experience in the worldwide high technology industry.

He served as President and CEO of Iris Graphics, Inc, a manufacturer of high-quality wide format color inkjet printers, growing the company from $1 million in revenue to $100 million from 1987 to 1994.

He assumed the stewardship of DavoxCorporation, a call center software company in 1994  and grew the   company to approximately $100 million prior to his retirement as CEO in 2000.

Al is a graduate of Bentley University with a Bachelor of Science, Degree in Accounting.  He holds an Honorary Ph.D., Doctor of Commercial Science from Bentley University.

“Al is a nonemployee Senior Adviser to Consilium”