Cisco® has been our preferred technology partner for Unified Communications (UC) and Contact Center from past 10 years. Be it enterprise communication, collaboration, or unified contact center Consilium UniSuite™ based on Cisco® products are supported by our renowned consultative approach, skilled execution, and a great support experience.
Consilium is Cisco® Premier Certified Partner and Preferred Solution Partner within the Cisco Solution partner program. We have a supreme position in Cisco marketplace with Cisco certified solutions.
- Executed over 300 projects on Cisco's UCCE, UCCX, PCCE, CUCM, AQM, WFM, EIM, WIM, SOCIAL MINER, CVP, IVR etc.
- Achieved the highly-prized Cisco Authorized Technology Provider status - (ATP-UCCE partner) status in 2008 and the ATP-CVP (Customer Voice Portal) status in 2009.
- Member of the Cisco Developer Network (CDN) since December 2009.
- Facilitates training on Cisco technologies such as UCCE, UCCX, CVP, and CUIC
Consilium is proud to have achieved ISV Partner status with Salesforce.com for its customer experience management solution UniAgent™. Through this partnership, Consilium has launchedit’s CTI connector UniAgent™ on Salesforce.com AppExchange, the world's leading business apps marketplace.
Consilium UniAgent™ has been approved by Salesforce.com under the ISVForce Business Model, as the first step towards tight coupling of Consilium's app with the world's number one cloud platform. As a Salesforce AppExchange ISV partner, Consilium develops CTI integration solutions for salesforce.com. Through the standard Salesforce user desktop, Salesforce Sales & Service Cloud, and Open CTI, Consilium provides pre-packaged integration for multiple telephony solutions.
- Salesforce based CTI solution running in over 110 countries
- 20000+ UniAgent –Salesforce licenses in production
The OPN Specialized program provides an easy way for customers to identify qualified partners in specific products or industries. As a Gold-level member in the Oracle PartnerNetwork (OPN) Specialized program, Consilium can attract new business and enhance solutions for current customers. A valuable skill that differentiates our business from the competition, recognized by Oracle and preferred by customers, based on in-depth product and industry knowledge and proven value that we’ve added to our customers.
Consilium UniAgent CRM-CTI connector for Cisco is now comaptible with Oracle Siebel, Oracle Service Cloud and Oracle Teleservices
Amazon Web Services
Amazon Connect part of Amazon Web Services is a self-service, cloud-based Contact Center service that makes it easy for any business to deliver better customer service at lower cost.
Consilium offers advanced services for Amazon Connect such as customer on-boarding, implementation skills-based routing, Interactive Voice Response (IVR), self-service, soft-phone setup, Contact Center reporting, Custom Contact Flow (IVR) development, Lambda integration, Data Dips from RDS or Web Service, and CRM integration.
It also offers support services for migration, instance monitoring, troubleshooting, managing configurations and change request.
Calabrio Software develops and markets customer interaction software, workforce optimization software and business intelligence software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their Contact Center business processes with their business objectives.
Consilium alliance with Calabrio helps us to enhance the value we provide to our customers by continuous business improvement in the Contact Center. Calabrio ONE combines workforce optimization software into one comprehensive and integrated software suite that’s easy to implement, use and maintain. It includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. The Calabrio ONE suite is built on a modern Web 2.0-based architecture that allows the Contact Center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user such as agents, supervisors, managers, knowledge workers and executives.
eGain is a leading provider of customer service and Contact Center software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises worldwide, eGain has been helping businesses achieve and sustain customer service excellence for more than a decade.
Consilium Software’s alliance with eGain in the APAC region allows us to strengthen market penetration in the region and provide customers with best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and co-browse, automation of fax and paper-based service interactions, case management, and service fulfillment.
SAP ‘PartnerEdge Open Ecosystem – Build’ partnership:
Consilium Software and SAP have signed a SAP PartnerEdge – Build Master Agreement for Open Ecosystem.
Consilium develops products under the SAP PartnerEdge program for Open Ecosystem for Build.
Working with SAP:
- Consilium engineering has developed products that integrate with SAP's on-premise and cloud-hosted CRMs since 2010.
- Consilium follows the methodology and testing requirements received from SAP's Integration and Certification Center and has direct contacts into the SAP Americas CTI team.
SAP Products with Consilium UniAgent CTI integration:
SAP CRM 7.0 ENHP3 and above with SAP NetWeaver 7.4 - on-premise CRM platform
SAP Cloud for Customer (C4C) software as a service (SaaS) platform for sales and service. The platform is composed of SAP Sales Cloud and SAP Service Cloud. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP).
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