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CX Solutions Consultant

Job Code: Cons-FMCX24

Location: New Delhi

Apply at: careers@consiliuminc.com

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products

 

Job Description

Position Summary

We're Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers(www.consiliuminc.com).

 

Responsibilities:

  • Develop an understanding of Consilium Software market positioning, vision and solution value add.
  • Acting as a specialist in integrated software, services, and hardware solutions for Asia Pacific, EMEA accounts
  • Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
  • Assisting the Sales Team with formal Sales plans, proposals and tender responses including standard presales deliverables (BoM, SoW, Diagrams.)
  • Writing Services proposals and Scope of Works.
  • Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients. Able to assist in setting up demo systems.
  • Assist with marketing activities, events, marketing collateral, and datasheets.
  • Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the client’s business needs.
  • Assisting with enablement of delivery and sales capability of partner ecosystem.
  • Provide Technical Account Management and maintain key relationships with technical contacts within accounts. Participate in strategic account planning teams for key clients. Take responsibility as the technical representative of Consilium Software within strategic accounts to develop strong client relationships and identify opportunities for Consilium Software.
  • Look for opportunities for other areas of Consilium Software, especially professional services, and managed services, and pursue these with the appropriate Account Team.
  • Support the scheduling, planning, coordination, and execution of Consilium demand generation events, road shows and workshops.
  • Maintain and develop skills in relevant technical areas.
  • Contribute to development of best practices and Intellectual Capital.

    • Requirements:

  • Engineering Degree and 5-10 years’ contact center industry experience with 5 years enterprise Pre-Sales experience.
  • Cisco CCVP, CCDP, CCDA and Cisco CCIE certifications are desirable.
  • Experience with Genesys Cloud, WebExCC, and Amazon Connect.
  • Highly developed technical capability across a broad range of products / solutions, specifically related to voice deployments. 6+ years’ experience in Telecom and Voice technology design (to BOM level.)
  • Experience in designing and implementing Cisco UCCE multi-site with call routing scripts for 500+ agents and integration with Cisco CCM (Call Manager / Unified Communications Manager.)
  • Experience in designing and implementing the Cisco CVP (Customer Voice Portal) VXML solution.
  • Ability to map business needs to technology solutions.
  • Strong interpersonal skills with the ability to develop strong client relationships.
  • Analytical skills and proven ability to work with a client to understand requirements and define appropriate solution.
  • Proven highly developed documentation skills.
  • Ability to translate global business challenges into technical and services solutions.
  • Required strong verbal and written communication skills along with a willingness to mentor others in both technical and soft skill areas.
  • Highly motivated & be able to work in a fast-paced environment independently.

    • We're definitely a match!

    Education Requirements

  • Technical degree required.

    • Languages

  • English – professional competency

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