Technical Lead and Support Manager
Consilium Software Products Road Map
Consilium Software’s products are the foundation of our solutions portfolio, and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in the area of:
- Cloud Computing
- IP Voice & Vidéo
- Enterprise UC Applications
- Mobile apps
- CTI Applications
- Analytics and Business Intelligence
As a Technical Lead and a member of R & D group, an individual will be responsible for developing/ testing web/desktop based applications (Applications for Agents), AI based solutions and various real-time applications falling under Unified Communication domain. This role plans & directs all aspects of professional services and global customer support, ensures all engineering projects, initiatives, and processes are in conformance with organization's established policies & objectives and maintains positive relationships with the internal and external stakeholders of the business in order to establish a consumer-focused culture and responsible for the coordination of technical and information systems in the organization.
Collaborate with internal teams to produce software design and architecture
Guide and lead team to write clean, scalable code using .NET programming languages. Test and deploy applications and systems
Training, Customer meetings, project planning, delivery
Develop documentation throughout the software development life cycle (SDLC)
Manage support operations for UniSuite products, set up support models for direct and indirect customers.
Responsible to achieve high level of customer satisfaction levels (CSAT).
Serve as an expert on applications and provide technical support
7-8 years of development, PS, Support experience having managed at least 2 products from concept, design, development to market launch
Hands on Knowledge of Contact Center applications will be preferred
Having managed team of at least 10 people
Excellent written and verbal communication skills to manage our global customer base
Other Behavioral / Attitude aspects:
Dynamic, self-motivated and self-driven
Team Player, Having a sense of ownership.
Be willing to travel periodically, both Domestic and International
Location – New Delhi
Qualifications / Proficiency –B.Tech, B E or MCA
Compensation – As per Industry standards