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Current Openings

Technical Lead and Support Manager

Job Code: SUP0D1

Location: New Delhi

Apply at: careers@consiliuminc.com

Consilium Software is an enterprise software company, our software greatly improves customer's experience through real-time integration, control & orchestration of multi-channel communications solutions. Consilium specializes in Business Communication Operation management (BCOM), Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) integration. Consilium is also an Independent Software Vendor for Cisco's unified communications and contact center solutions

Technical Lead and Support Manager

 

Consilium Software Products Road Map

Consilium Software’s products are the foundation of our solutions portfolio, and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in the area of:

 

  1. Cloud Computing
  2. IP Voice & Vidéo
  3. Enterprise UC Applications
  4. Mobile apps
  5. CTI Applications
  6. Analytics and Business Intelligence

 

 

Job brief:-

As a Technical Lead and a member of R & D group, an individual will be responsible for developing/ testing web/desktop based applications (Applications for Agents), AI based solutions and various real-time applications falling under Unified Communication domain. This role plans & directs all aspects of professional services and global customer support, ensures all engineering projects, initiatives, and processes are in conformance with organization's established policies & objectives and maintains positive relationships with the internal and external stakeholders of the business in order to establish a consumer-focused culture and responsible for the coordination of technical and information systems in the organization.

Responsibilities:-

  • Collaborate with internal teams to produce software design and architecture
  • Guide and lead team to write clean, scalable code using .NET programming languages. Test and deploy applications and systems
  • Training, Customer meetings, project planning, delivery
  • Develop documentation throughout the software development life cycle (SDLC)
  • Manage support operations for UniSuite products, set up support models for direct and indirect customers.
  • Responsible to achieve high level of customer satisfaction levels (CSAT).
  • Serve as an expert on applications and provide technical support
  • Experience Required:

  • 7-8 years of development, PS, Support experience having managed at least 2 products from concept, design, development to market launch
  • Hands on Knowledge of Contact Center applications will be preferred
  • Having managed team of at least 10 people
  • Skills Required:

    Mandatory

  • ASP.NET
  • MVC
  • Web Services
  • AngularJs
  • SQL
  • Java Script
  • JQuery
  • HTML
  • CSS,
  • Excellent written and verbal communication skills to manage our global customer base
  • Other Behavioral / Attitude aspects:

  • Dynamic, self-motivated and self-driven
  • Team Player, Having a sense of ownership.
  • Be willing to travel periodically, both Domestic and International
  • Location – New Delhi
  • Qualifications / Proficiency –B.Tech, B E or MCA
  • Compensation – As per Industry standards