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Technical Engineer – UCCX/UCCE

Job Code: PD-UCPS-LTCCCE

Location: New Delhi

Apply at: careers@consiliuminc.com

Founded in 2007 Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in India(New Delhi), Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.). Raised Series A funding from a leading investor, supported by Singapore economic development board (EDB), strong technology alliance with global leading companies like Cisco, Salesforce, Amazon, Oracle.

Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in 110+ countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Consilium conceives, develops, and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 30 continuous years.


We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products.

About Consilium Software:

TFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels.

Consilium conceives, develops and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.) Our software adds CRM integration, service automation and insight to leading collaboration technology vendors. Consilium UniCloud™, UniAgent™, UniCampaign™, UniDashboard™, UniRSM™ and UniVCX™ products enhance the performance and productivity levels of enterprise customers and service providers. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.) Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.).

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products.

Consilium Software Products Road Map

Consilium Software’s products are the foundation of our solutions portfolio and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in the area of

  • Cloud and Premise based contact center applications, Artificiel Intelligence (AI)
  • Video Chat, Virtual Assistant
  • Enterprise UC Applications
  • Mobile apps
  • CTI Applications
  • Analytics and Business Intelligence
  •  

    Job brief

  • We are looking for Technical Engineer to provide Cisco Telephony environment, IPT, UCCX, UCCE, Cisco Video Conferencing, MCU and Edge devices.
  • 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting skills on UCCX, UCCE, CVP.
  • Should have hands on experience with telecom products, servers, gateways, media managers, telephones, network, soft switch functionalities
  • Strong Knowledge with Unified Communication and Contact Center products and technologies
  • Strong Knowledge of general networking technologies (TCP/IP networking, LAN, WAN, WDNS/DHCP, Proxy)
  • Good written and verbal communication skills to manage our global customer base
  • Mandatory Skills Required:

  • VOIP
  • MCU
  • Cisco Video Conferencing
  • CUCM/IPT
  • CCNA
  • Networking
  • Troubleshooting skills on UCCX,UCCE, CVP
  • Other Behavioral / Attitude aspects:

  • Dynamic, self-motivated and self-driven
  • Team Player, Having a sense of ownership.
  • Be willing to travel periodically, both Domestic and International
  • Location – Mumbai
  • Qualifications / Proficiency –B.Tech, B E or MCA
  • Compensation – As per Industry standards
  • Working at Consilium Software

    We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!