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Unified Communication And Contact Center Applications

CITL develops Unified Communication solutions and Contact center applications for enterprises, service providers, and contact centers. These solutionsaddress the challenges faced in managing complex and heterogeneouscommunication channels,interoperability, and workforce management. Unified communication capabilities of Consilium has facilitatedour partners and customers globally byenabling thetransformation oftheir key business processes with improved collaboration.

  • Automated provisioning of users and service management
  • Customer Experience management
  • Customer insight through Analytics