Unified Communication And Contact Center Applications

CITL develops Unified Communication solutions and Contact center applications for enterprises, service providers, and contact centers. These solutions address the challenges faced in managing complex and heterogeneous communication channels, interoperability, and workforce management. Unified communication capabilities of Consilium has facilitated our partners and customers globally by enabling the transformation of their key business processes with improved collaboration.

  • Automated provisioning of users and service management
  • Customer Experience management
  • Customer insight through Analytics