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Overview

Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers.  Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors.  Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology.   Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others.

Facts About Consilium

14 yrs experience

Consilium has been 100% focused in the Unified Communications and Contact Center solution development since 2007.

Knowledgebase

Consilium consultants have 240+ man years of valuable knowledge and experience in the UC & CC space to develop solutions aligned with our customer business.

Cisco ATP

Consilium has been CISCO ATP (Advanced Technology Partner) for UCCE & CVP since 2009, serving partners and customers globally.

Market Success

More than 45000 Uni™ licenses in production across FSI’s, ITES, government, utilities, etc.

Portfolio

Broadest solution portfolio that aids business leverage their CC infrastructure and simplify UC&CC technology adoption.

Partner Driven Ecosystem

Tie-up with OEMs and partners for creating and delivering differential services globally.

Cloud-based

Scalable, secured, and multi-tenant architecture, makes it possible to serve large enterprises with complex business requirements.

2021

Introduced new partner programs for sales and technical enablement.

2021

Increase market share in major markets like Taiwan, Americas and Asia Pacific.

2021

Launched UniCh.AI™, AI enabled chatbot solution. Introduced HUNA automated chatbot.

2020

Signed up technology alliances with Genesys, SAP and Amazon Connect.

2020

Major expansion on Cisco solution plus with several new UniSuite products available globally to be ordered on Cisco GPL.

2020

Launched webRTC based UniVCX Video Collaboration and Co-browse solution for Contact Centers. Launched UniVCX on Cisco solution plus to replace Cisco REM product.

2019

Joined development with CISCO to replace legacy remote silent monitoring product with Consilium UniRSM™.

2019

Extended global reach in Americas and Europe. Signed up with several alliances and UniSuite distribution agreements.

2018

Launched UniRSM™ remote silent monitoring to replace Cisco RSM

2017

Became Cisco SolutionsPlus Partner

2016

Deployed 45000 Uniâ„¢ licenses to-date in 70+ countries

2015

Consilium Advances to Cisco Preferred Solution Partner

2015

Consilium UniCampaign™ is now Cisco IVT certified.

2015

Consilium launches UniCampaign™ for outbound campaign and list management.

2014

Consilium launches UniDashboard™ for realtime analytics.

2014

Consilium joined Salesforce ISV Partner program

2014

Consilium identified by CIO review as one of 20 most promising UC companies

2014

Consilium UniAgentâ„¢ gets recognition from Frost & Sullivan and NASSCOM in their Product Excellence Matrix

2013

NASSCOM Emerge 50

2013

Frost & Sullivan Best Practices Award for APAC Entrepreneurial Company of the year for Unified Communications

2012

Launched UniSocialâ„¢, an enterprise social media solution

2012

Red Herring ASIA Winner

2011

Consilium launches UniInsight™ for reporting and analytics

2011

Consilium UniAgent™ CRM-CTI Connector for Salesforce and UCCX clears Cisco IVT Certification

2010

Consilium UniAgent™ for BMC Remedy Cisco IVT Certified

2010

Consilium is awarded Alcatel Lucent New Market Break-through award for APAC

2009

Consilium attains Cisco Advanced Technology Partner (ATP) status for CVP

2008

Consilium attains Cisco Advanced Technology Partner (ATP) status for UCCE

2007

Consilium Innovative Technology Lab (CITL) setup for UC and CC solution development