Addresses your UC&CC interoperability, service management, and administration needs through
our automated cloud fulfilment platform
Consilium UniCloud™ is a unified cloud fulfillment platform which enables enterprises and service providers to manage and automate the delivery of Cisco-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings. The latest version of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both cloud and on-premise deployment models.
With its single-pane-of-glass views and tools, UniCloud™ orchestration reduces the time and effort for onboarding a new customer, provisioning of users and agents or their migration from non-Cisco platforms, and also provides centralized management of the resources, including REST API functions for billing, metering and reporting. A self-care portal and a managed services specific automation of MACDs (moves, adds, changes and deletes) are day-2 functions that enable end-user empowerment and streamlining of repetitive tasks.
Senior IT leaders (such as CIOs) will appreciate how the turn-key features of UniCloud™ align with broader IT initiatives, such as digital transformation - provisioning is completed in seconds compared to several minutes when doing manual provisioning across multiple collaboration products and UC clusters. From a security and risk management perspective, the role-based access feature provides granular control over permissions, limiting potentially unauthorized or inadvertent transactions. End-user self-care portals alleviate the load on IT service desks and allows engineers to focus on more strategic or higher-priority tasks, and enables organizations to scale without adding IT human resources all the time. Integration with Microsoft Active Directory, HR and ITSM systems allows end-to-end cycles for onboarding and offboarding of employees / agents to be automated for improved SLAs.