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UniCloud™ UC & CC provisioning

Addresses your UC&CC interoperability, service management, and administration needs through
our automated cloud fulfilment platform

Consilium UniCloud™ is a unified cloud fulfillment platform which enables enterprises and service providers to manage and automate the delivery of Cisco-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings. The latest version of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both cloud and on-premise deployment models.

With its single-pane-of-glass views and tools, UniCloud™ orchestration reduces the time and effort for onboarding a new customer, provisioning of users and agents or their migration from non-Cisco platforms, and also provides centralized management of the resources, including REST API functions for billing, metering and reporting. A self-care portal and a managed services specific automation of MACDs (moves, adds, changes and deletes) are day-2 functions that enable end-user empowerment and streamlining of repetitive tasks.

Senior IT leaders (such as CIOs) will appreciate how the turn-key features of UniCloud™ align with broader IT initiatives, such as digital transformation - provisioning is completed in seconds compared to several minutes when doing manual provisioning across multiple collaboration products and UC clusters. From a security and risk management perspective, the role-based access feature provides granular control over permissions, limiting potentially unauthorized or inadvertent transactions. End-user self-care portals alleviate the load on IT service desks and allows engineers to focus on more strategic or higher-priority tasks, and enables organizations to scale without adding IT human resources all the time. Integration with Microsoft Active Directory, HR and ITSM systems allows end-to-end cycles for onboarding and offboarding of employees / agents to be automated for improved SLAs.


Access Levels

UniCloud™ offers Role Based Access (RBAC) to restrict users to their specific device pools

  • Cloud Administrator
  • Org. Administrator
  • End User


  • Billing Systems
  • CRM systems
  • Ticketing systems

UC & CC Application Suite Supports

Consilium UniCloud™ curently support Cisco UCCE, and PCCE

It will soon extend support for

Cisco WebEx, Cisco Spark, Microsoft Lync, Microsoft Exchange, Skype for business, and Avaya

Unique Solution

UniCloud™ offers unique solution for Large Enterprise customers and Service Providers

Large Enterprises

Enterprises are able to deploy and manage their UC services with ease with our comprehensive toolset that takes care of Day-to-day operations and self-care

Service Provider

Service Providers are offered with delegated UC management and administration portal for successfully managing multiple user and technology


  • Analytics
  • Multivendor and Multi-tenancy Management
  • Move, Add, Change, and Delete
  • User and Device Management
  • Extension Management
  • Provisioning of UC and CC
  • Migration services
  • Brownfield Deployment
  • Bi-Directional Syncing using Nightly Sync
  • Billing, Ticketing, and Monitoring
  • Dial-plan Management
  • Workspace device support
  • Data Mastery/Template configuration per customer

Why Choose Consilium UniCloud™ UC & CC provisioning

Already deployed for over a million seats

Easily customizable to suite your Unified Communication requirements

Vendor Agnostic platform and Offers widespread integration with various IT systems through REST APIs


Check out how Consilium's UniCloud™ UC & CC provisioning helped to achieve better ROI on operations.