Wallboard, Dashboard and Floor Manager for Cisco Contact Center
Improves organization-wide visibility and contact center effectiveness
A web-based application displaying your contact center metrics visually for faster tracking and better decision. UniDashboard™ is designed to empower business users with the ability to analyze and track key business metrics in real-time, anticipate contact volumes, and optimize workforce productivity. Thus, simplifying your intra-day operation management.
Consilium’s UniDashboard™ has been known as wallboard, dashboard and floor manager application that Cisco contact center supervisors and managers have relied on since 2009. Responsive UIs which adapt to large displays, desktop monitors, tablets and mobile phone screens automatically, configurable dashboards with alerts using KPI Builder, and a Floor Manager to easily search and view agents are the features which made their mark worldwide. Now, Consilium offers the power of UniInsight™ reporting and analytics in the same product as the ‘Elite’ add-on option, making UniDashoard Elite™ a unique, unified and powerful tool. It provides a report designer tool with ready-to-use data models, pre-aggregated, processed data optimised for fast querying, and the ability to connect to multiple data sources , Cisco and non-Cisco, at the same time, with correlation at the call record level.