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UniInsight™ Connected Analytics & Reporting

Historical Reporting solution for Contact Center

Provides actionable insight to enhance contact center performance

UniInsight™ provide data models which combine Cisco CCE, CUCM and 3rd party data.

  • a. Connect to multiple data sources, Cisco and non-Cisco, at the same time, with correlation at the call record level
  • b. Much higher capacity of reporting rows compared to Cisco CUIC
  • c. Pre-aggregated, processed data optimised for fast querying
  • d. Intuitive report designer tool for ready-to-use data models
  • e. Run large reports at any time without worrying about loading the Cisco production components
  • An in-depth historical reporting and business intelligence solution that offers 360-degree insight to your contact center productivity and simplify business operation to drive better and timely decisions.

    UniInsight™ generates reports for your Cisco Contact Centers (Inbound & Outbound), IVR, and agents. Business is able to track, analyze, & report volume of data, with the objective of driving better business decisions.

    It features out-of-the-box integrations with Cisco Unified contact center platform to provide historical performance metrics in reports format.


    Enhanced Business Insights

    Provide management the information and insight they need to take better and timely business decisions.

    Pre-packaged Data Integrations

    Out-of-the-box integrations with Cisco/Genesys, and in the future with Workforce Optimization solutions from NICE and Calabrio.

    UniDashboard™ Real-time Views from Multiple System

    Real-time and seamless data collaboration from multiple data sources to provide up-to-date performance metrics using dashboards

    Reporting Data Interface to Existing BI Solution

    Data interfaces from contact center to BI solutions to provide historical performance metrics in reports and dashboards


    • Ability to perform multi-dimensional, drill-down and trend analysis
    • Multi-dimensional data model
    • Multi-vendor support
    • Amendment based on the customer explicit requirement
    • Simplified representation for Agent ‘Not Ready’ duration state wise
    • Graphical reports which are not available in OOB




    Why Choose Consilium UniInsight™ Connected Analytics & Reporting

    Accelerates your Contact Centre productivity with actionable insights

    In-depth metrics to track and improve forecasting and Meet your defined SLA’s

    100+ Cisco UCCE & UCCX customized reports templates to choose from


    Check out how Consilium's UniInsight™ Connected Analytics & Reporting helped to achieve better ROI on operations.