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UniSupervisor™ For Webex Contact Center (WxCC)

Consilium UniSupervisor™ operates as an integrated desktop solution within the Cisco Webex Contact Center ecosystem, offering supervisors a comprehensive platform to oversee and manage contact center activities efficiently. Upon access, supervisors are presented with a unified interface that seamlessly integrates with multiple views, including Cisco Webex View, MS Teams View, and CRM Softphone view with CTI integration. This interface empowers supervisors to oversee teams, queues ,services, and operational aspects from a centralized control hub. Real-time monitoring capabilities enable supervisors to track performance metrics, manage workflows, and promptly address issues. Furthermore, UniSupervisor™ simplifies administrative tasks by providing features like the Consilium Supervisor Management Console (CC Navigator), allowing supervisors to manage critical flow values such as opening hours and welcome messages for different services. The platform's flexibility extends to customizable post-call surveys for monitoring customer satisfaction and generating actionable insights. UniSupervisor™’s strength lies in its ability to consolidate tools, streamline processes, and facilitate informed decision-making through data-driven analytics, ensuring an optimized and customer-centric contact center management experience.


Contact Center Navigator

CC Navigator is the Supervisor Management Console that allows Supervisor to manipulate and update various Media Flows of the Organization directly from the webexCC Desktop eliminating the need of doing the same from Management Portal

Post Call Survey

Post Call Survey is a new Gen Survey Mechanism , allows to collect survey from customers through IVR Based PCS or Link based PCS for Digital Channels. PCS is fully customizable to record and display the survey results in Interactive Graphs and Designs.

Cisco Webex Integration

UniSupervisor™ can be Embeded in Cisco Webex ,enabling Supervisor to login directly from Cisco Webex to manage teams and use the power of UniSupervisor™ to full extend.

Microsoft Teams Integrations

UniSupervisor™ can be embeded in Microsoft Teams , enabling supervisor to login directly from MS Teams to Manage teams and use the power of UniSupervisor™ to full extend.

Supervisor Tools Support for WebexCC

Consilium Provides full support to enable and modify the out of the box widgets and customizable reports with webex CC Analyzer (RealTime and Historal Reports) from webexCC.

Why Choose Consilium UniSupervisor™ For Webex Contact Center (WxCC)


Check out how Consilium's UniSupervisor™ For Webex Contact Center (WxCC) helped to achieve better ROI on operations.