CRM CTI Connectors for Cisco® Contact Centers
Deliver unique and personalized customer experience across all touchpoints and drive customer engagement
Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels.
Consilium customer experience management solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.
In production for last 8 years, Consilium UniAgent™ provides productized CRM integrations to Cisco® contact center solutions for more than 15 CRMs, such as Salesforce, Microsoft Dynamics, Oracle Siebel, BMC Remedy, SAP, Pivotal, CA Service Desk Manager and more.