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UniCampaign™ Outbound Campaign Management

List and Campaign Manager for Cisco® Contact Centers

Enables proactive and interactive customer engagement across channels 

Consilium UniCampaign™ assists you in reaching out to your prospects proactively and lets you keep track of your campaigns with real-time campaign analysis. UniCampaign™ for Cisco® outbound contact center automates and centralizes campaign and list management, significantly decreasing manual involvement and simplifying the implementation of dialing strategies. It complements the strength and robustness of Cisco's dialer technology with the tools contact center managers need to define and control which records to call, and when and how they should be dialed

Blended Call

Seamlessly integrates with CTI application to deliver blended experience to your contact center agents and knowledge workers

Campaign Management

Let’s you customize your campaign by settingup campaign-level  time and date criteria, define dialing and rescheduling rules based on call dispositions and business outcomes, and provides the ability to start, stop, pause and resume campaigns

Analytics

A complete set of reports suite to track campaign or agent performance and strategize your future outbound campaign

Feature

  • Imports Calling list into the Cisco Dialer for campaigns created on Cisco
  • Holiday Management
  • Select numbers to dial in “Chain”
  • Apply the Record Selection List for different or single Queues
  • Multichannel contact management for Voice, email, and SMS
  • Ad-hoc management and Automated scrubbing
  • Automatic or Manual uploads
  • Contact selection and scheduling
  • DNC management
  • Supervisor/Reporting user will have the ability to view either a single tenant/company or multiple tenants
  • Outbound reports which is different from UCCE outbound which they find it to be very limited.
  • SMS and Email
  • Import list again based on call result or finesse wrap up code
  • List Import from multiple source(Local Directory, FTP,SFTP,Salesforec CRM)
  • Email Configuration of Multiple Server
  • Localization
  • Email Sending for current time or for future also
  • Email Templates

List Management

Targets callers can be selected from the multiplelistsusing advanced contact selection. 

Videos

Compatiblity

Cisco

Cisco

Why Choose Consilium UniCampaign™ Outbound Campaign Management

Makes each interaction relevant resulting into faster service delivery

Support Virtualized platform

Create highly engaging campaign

Datasheet

Check out how Consilium's UniCampaign™ Outbound Campaign Management helped to achieve better ROI on operations.