Callback Manager for Cisco® Contact Center
Empowers your callers to choose when, and how they want to connect
Overview – An intuitive callback management solution for your customer service centers to end long hold times for callers during peak call hours. UniCBM™ addresses the choice of dealing with dissatisfied customers versus the cost of adding staff to meet service goal levels by providing caller in queue to leave their number and receive callback at a preferred time.
UniCBM™ generates callback and attempts to reach the caller at the earliest or at their preferred time effectively. Callers who opt for callback enjoy the seamless interaction and better resolution to their queries. This not only reduces missed opportunities but also provides meaningful collaboration and conversation that strengthens existing relationships.