UniContact™ Smart City Solution

Customers expect the highest quality of care during time of an emergency and with the Consilium UniContact™, your company can provide that, 24/7/365. Introducing Consilium UniContact™, an intelligent Contact Center solution that not only enhances Customer Experience (CX) across multiple channels such as Voice, Email, Chat, SMS, and Video but it also offers advanced features such as Chat Bots, Mobile Agents, SOS, and Artificial Intelligence (AI) to automate responses triggered from UniContact™.


Consilium understands the importance of urgent calls to the success of your business and ensures you resolve your customers' problem at the service level your customers demand.


UniContact™ can also be applied to futuristic Smart Cities looking for an intelligent and connected experience solution. Following UniContact™ intelligent management approach, Smart Cities can deliver informed decisions that improves the environment for its residents. UniContact™ uses the latest Information and Communications Technologies (ICT) to build a ‘system’ for smart cities that combines Chat Bot, Omnichannel interaction, Mobile Agents, SOS and Artificial Intelligence (AI) that provides a holistic set of ICT solutions.

Functionalities

Features

  • Cloud ready IP based CC solution
  • Openness to add new applications
  • Omnichannel interaction across Voice, Email, Chat, and Video
  • Interactive Voice Response (IVR) and ACD call flow
  • Voice logger integration
  • Outbound Dialer and Outbound Campaign management
  • Callback management
  • Services for Webchat and Email
  • Integration with Salesforce and Microsoft Dynamics CRMs
  • Real-time dashboard and Reports

Omnichannel for Connected Experience

  • Multi-Channel/Media communication & Collaboration 
    • Voice Call, Data, Video Call, Social Media, SMS, Email, Fax and Web Chat
  • Continuously Talk never stop for Mobility
    • Any Time, Any Place, Any Device
  • Integrate Enterprise process flow
  • Centralized Admin/Operator User Interface

Outbound Contact Management

  • Multi-Tenant Outbound Campaign Manager
  • Campaign Execution Time, Period and Priority
  • Support Contact List, Do Not Call List and Dial List
  • Support Campaign or Agent Call Back

Dashboard and Historical Reports

  • Multi-Language Support
  • Web Provisioning Access Log
  • Easy Web GUI (HTTP/HTTPS)
  • Real Time System Monitor &Tracing
  • System Statistic Reports
  • Provides Quarterly, Hourly, Daily Performance Report
  • Support Multi-tenant Performance Reporting
  • Contact Center, Agent group, and ACD-DN Performance Report

SIP Recorder or Logger

  • Total Recording
  • Selective Recording
  • Recording-on-Demand
  • Silent Monitoring

UniContact™ Advantage

  • Support SIP Hard Phone/Soft Phone or WebRTC Phone
  • SDK support HTML 5 standard, Running under Windows, Linux, Mac, Android, iPad etc.
  • Built-in Ready to Run Agent Desktop
  • Provide Screen Popup URL for CRM Integration
  • Support Voice Logging, Coach, Conference, Monitor Whisper etc.
  • Support Multi-Tenant Virtual Contact Center
  • Support Flexible and Intelligent ACD Routing Strategies
  • Built-in KPI, Wallboard and Performance Reports
  • Support IPv4/IPV6
  • Support Hitless HA
  • Support Customer Text Chatting/Click to Call
  • Support Multi Contact Channels Service
  • Support Campaign Outbound Integration

Why Choose Consilium UniContact™ Smart City Solution

Datasheet

Check out how Consilium's UniContact™ Smart City Solution helped to achieve better ROI on operations.