UniContact™ for Emergency Situation And Smart City Solution
Customers expect the highest quality of care during time of an emergency and with the Consilium UniContact™, your
company can provide that, 24/7/365. Introducing Consilium UniContact™, an intelligent Contact Center solution that
not only enhances Customer Experience (CX) across multiple channels such as Voice, Email, Chat, SMS, and Video
but it also offers advanced features such as Chat Bots, Mobile Agents, SOS, and Artificial Intelligence (AI) to
automate responses triggered from UniContact™.
Consilium understands the importance of urgent calls to the success of your business and ensures you
resolve your customers' problem at the service level your customers demand.
UniContact™ can also be applied to futuristic Smart Cities looking for an intelligent and connected
experience solution. Following UniContact™ intelligent management approach, Smart Cities can deliver
informed decisions that improves the environment for its residents. UniContact™ uses the latest Information
and Communications Technologies (ICT) to build a ‘system’ for smart cities that combines Chat Bot,
Omnichannel interaction, Mobile Agents, SOS and Artificial Intelligence (AI) that provides a holistic set of ICT solutions.