Consilium UniContext™ - Premise based Context Management solution for Cisco
UniContext™ is Consilium’s on-premise replacement for Cisco Context Service (all the functionality of Context Service but without any cloud-hosted component) for up to 3 channels (voice, email and chat).
- Improves Cisco Context Service adoption
- Provides premise based services for industries which traditionally do not allow cloud-hosting of customer data
- Possible to send a holistic view of the customer journey, across all interaction channels, to an agents’ desktop