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Press Release

Consilium Customer Engagement Platform Software Products are now Orderable from Genesys AppFoundry

  • 2022-07-08
  • Singapore, Canada & India

Singapore, Canada & India, July 8th, 2022 – Consilium Software, a world-leading provider of customer engagement solutions, today announced that its products are now orderable from Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Genesys is a global cloud leader in customer experience orchestration in more than 100 countries. Consilium is an ISO 27001 certified global CX software vendor with 14 years of continuous investment in Genesys contact center technologies. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

The Consilium products available on AppFoundry are from Consilium’s AI-powered Customer Engagement Platform (CEP), which combines management, interactions and intelligence capabilities. Consilium UniAgent is a universal CRM connector to simplify CTI with the top-20 CRMs, UniCampaign is for advanced outbound list and campaign management (LCM), and UniCloud is for automated provisioning, management and monitoring – all available for purchase via Genesys AppFoundry. UniAgent, UniCampaign and UniCloud are certified Premium Apps for Genesys Cloud. Premium client applications are built for Genesys Cloud and are approved by Genesys to meet rigorous technical criteria. Another benefit for customers of Genesys Premium Apps is that purchases of software, subscriptions and services are billed on their Genesys invoices, thereby simplifying vendor management.

“Genesys AppFoundry is the preferred choice for contact centers looking at providing the next level of customer experience. This partnership will help us build the future of digital CX, making it possible for Genesys customers to purchase Consilium’s products literally at the click of a button. Customers can adopt best-in-class capabilities across customer journeys, outbound conversational engagement and automated provisioning and rapidly scale to support business growth, deliver standout experiences and improve relationships with today’s digital customer. We look forward to the significant value this brings to Genesys’ global customer base.” said Pramod Ratwani, Founder and CEO of Consilium Software.

The key benefits of the Consilium products for Genesys Cloud and links to their AppFoundry are as follows. In addition, Consilium also has products for Genesys Engage and Genesys PureConnect.

Consilium UniAgent CRM connector integrates Genesys with the top-20 CRMs such that agents can leverage the CRM as the only system they need to interact with, helping them serve customers faster and deliver contextual customer service across voice and digital channels.

Consilium UniCampaign is an omnichannel List and Campaign Management (LCM) solution which complements Genesys' outbound dialer to implement voice and digital outbound strategies, automate list import and export, and improve control and compliance.

Consilium UniCloud automates Genesys Cloud user provisioning with a sync to Active Directory, manages security and risk with role-based access and granular control, and provides a single pane of glass tool for contact center management and monitoring.  

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers.

Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)

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Consilium Software Public Relations Contact
Aman Basra
(+61) 406 501 368