Consilium Software Awarded High-End Cisco Contact Center Partner Status in Thailand
- 2013-08-27 16:46:03.267
- Singapore, Bangkok
Consilium Software, the Unified Communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced that it has expanded its market position in South East Asia (ASEAN) by achieving the designation of Cisco Systems’ Authorized Technology Provider for high-end contact center solutions in Thailand, Cambodia, Myanmar and Laos. This recognition comes three months after the establishment of Consilium Software (Thailand) Co., Ltd. and the appointment of Khun Grisdagorn Siriaporn as country manager based in Bangkok.
Cisco's Authorized Technology Provider (ATP) Program for Unified Contact Center Enterprise (UCCE) is an invitation-only program for partners with experience in the high-end, enterprise contact-center market. By becoming an ATP-UCCE Satellite partner in the Thailand country group, Consilium's sales and support organizations are best prepared to properly sell, design, install, and support the Cisco specific technology and products. Consilium has proven strengths in combining advanced professional services with the Consilium Uni™ suite of Cisco Compatible products, superior application development skills and the Consilium UniCloud™ multi-vendor service automation platform to deliver high-performance solutions for banks, financial institutions, telecom operators and the automotive industry.
Engaged in Thailand since 2008, it was the increasing interest in Consilium’s products and services which led it to extend its coverage to the Indo-China peninsula. The Thailand call center market is expected to grow at a compounded annual growth rate (CAGR) of 11.6 percent to reach US$151 million by the end of 2017 as per Frost & Sullivan. “Thailand businesses are fast adopting cloud-based strategies, which uniquely qualifies Consilium to deliver business transformational solutions for current and prospective clients. We are excited to have a more permanent presence in this growing market”, said Pramod Ratwani, Founder and CEO of Consilium Software.
Khun Grisdagorn Siriaporn, Country Manager for the Thailand country group, said that, “Consilium's Thailand operations are a crucial step towards the company's expansion and providing local support and resources to address our customer base. We intend to deliver the best-in-class technology and services to our customers with innovative unified communications and contact center solutions." Khun Grisdagorn has been in the telecommunications industry for nearly 30 years. He has architected and technically led tens of contact centre deployments in Thailand, including major ones for banks and large enterprises.
About Consilium Software
Consilium Software develops unified communications (UC) software and solutions for enterprises and contact centers. Consilium Software offers a complete solutions platform for unified communications and collaboration with alliance products, Consilium technology powered services and Consilium's proprietary Uni™ suite of products and applications. The Consilium UniCloud™ Service Automation Platform enables easy transition of unified communications and contact center applications to cloud-based delivery. Consilium Software is headquartered in Singapore, with a software development and engineering labs in India, and subsidiaries in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.) For more information, visit www.consiliuminc.com.