Genesys partners with Consilium Software to deliver contact center and enterprise solutions in India

• 2008-07-14 16:46:03.267
• India

Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and Consilium today announced the signing of a partner agreement to deliver contact center and enterprise solutions in India and Southeast Asia. Consilium Software, which specializes in Unified Communications software and solutions for enterprises and contact centers, will resell the entire suite of Genesys solutions and provide implementation support to joint customers.

Through this alliance, Genesys and Consilium will focus on several key initiatives, including increasing sales coverage for Genesys solutions in the region, providing leading-edge services to the regional joint customers, and developing best practices that enable superior customer service, improved communication and the flow of business processes across the enterprise.

“The Consilium team is known for its experience and track record in delivering customer interaction solutions and we are pleased to be working with them,” said Michael McBrien, senior vice president, APAC and Japan, Genesys. “This strategic alliance expands both companies’ ability to reach more customers in the Asia-Pacific region, while delivering unique solutions that optimize customer service and improve business efficiency within enterprises.”

“Genesys is a leading provider of contact center applications and we are excited to be representing them in the significant markets of India and South East Asia,” said Pramod Ratwani, Founder and CEO of Consilium Software stated. “Genesys’ contact center software and its GETS offering for enterprise collaboration are powerful solutions uniquely positioned to enhance heterogeneous environments, delivering unified customer service for enterprises.”

About Consilium Software

Consilium Software develops Unified Communications (UC) software and solutions for enterprises and contact centers. Consilium helps customers create business efficiency by complementing industry-leading products with innovative software and unmatched services expertise. Consilium enterprise collaboration and convergence solutions improve communications between information workers within the enterprise and for customer interaction. Consilium’s approach is to use its strong technical and services expertise, market knowledge and broad portfolio of UC solutions from global technology leaders to provide business solutions that effectively leverage existing investments, allowing organizations to benefit from the improvements and at the same time maximize return on investments.

Enabling Unified Success™ today, Consilium Software has a mission to become a worldwide Unified Communications software company providing the most complete suite of service offerings. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has additional headquarters and a significant presence in India. More information is available at http://www.consiliuminc.com

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner wit global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com