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Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus

  • 2017-04-12 16:46:03.267
  • Singapore, India and Canada

Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, todayannounced thatit has reached a new resale agreement with Cisco Systems, Inc. (NASDAQ: CSCO) under which Consilium’s Uni™ product suite will be available for sale via Cisco SolutionsPlus.  These Consilium software products complement Cisco’s unified communications and contact center products, and can now be ordered using the same Cisco price book and quotation tools as used by Cisco sales and the Cisco partner network.


The Consilium Uni™ products allow customers and partners to provision, manage, integrate, automate and report on Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC.)  As Cisco’s Preferred Solution Partner, Consilium Software has achieved Cisco compatibility certification with these Cisco solutions.  Products in Cisco SolutionsPlus are meant to complement and augment Cisco's advanced technology products to create complete solutions.


“Ever since signing up with Cisco ten years back, our most significant investments have been in developing software products to enhance customer experience management, with the aim to help Cisco partners and customers reduce the cost and complexity of acquiring and adopting Cisco collaboration architectures,” said Pramod Ratwani, Founder and CEO, Consilium Software.  “While we started in the Asia Pacific region, today our products are used in Cisco customers’ production networks in over 70 countries in 6 continents.  I thank Cisco, all our customers and channel partners for trusting us. We are proud to be part of the Cisco SolutionsPlus program – it is a recognition of Consilium’s products being mature and globally competitive, and is the start of a new and exciting phase.”


“For Consilium to become the first Asia Pacific based customer collaboration software company to enter Cisco SolutionsPlus is a momentous occasion.  It has been a fantastic journey, from the day we sold our first UniAgent™ in 2008, to hitting record sales volumes in 2016, and now being part of Cisco SolutionsPlus,” said Aman Basra, Co-Founder and Vice President at Consilium Software.  “Our partners and clients have been instrumental in our success – their repeat business and recommendations are testimony to the results Team Consilium achieved for them.  Cisco sales teams and channel partners can now easily order Consilium products and services off Cisco’s standardized GPL and enjoy streamlined order fulfillment.”


The products launched under Cisco SolutionsPlus are:

  • Consilium UniAgent™ CRM connectors, which provide productized omni-channel CRM integrations to Cisco CUCM and Cisco CCX and CCE contact center solutions for 15+ CRMs, such as Salesforce, Microsoft Dynamics, Oracle Siebel, ServiceNow and BMC Remedy.
  • Consilium UniCampaign™ Outbound Contact Management, which enhances Cisco outbound contact center capabilities by introducing automated and centralized campaign and list management.
  • Consilium UniDashboard™ Real-time Reporting, which provides real-time views of key metrics and analytics for Cisco contact centers solutions.
  • Consilium UniCloud™ Unified Cloud Fulfillment Platform, a multi-tenant platform for provisioning, self-care, and management of Cisco CUCM, Cisco Unity Connection and Cisco contact center solutions.


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About Consilium Software

Consilium conceives, develops and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.)  Our software adds CRM integration, service automation and insight to leading UC vendors.  Consilium UniCloud™, UniAgent™, UniCampaign™ and UniDashboard™ products enhance the performance and productivity levels of enterprise customers and service providers.  Our solutions are used by more than 500 companies, banks, telcos, and governments in 70 countries across six continents.  Consilium Software was founded in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), the Philippines (Manila), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)


About Cisco® SolutionsPlus

Cisco SolutionsPlus delivers a one-stop ordering experience for approved third-party products and applications.  It is a reselling program that places a select set of "Cisco Compatible" products on the Cisco Systems price list, enabling customers to order these non-Cisco products from Cisco sales teams and channel partners.  Cisco SolutionsPlus vendors are part of the Solution Partner Program and provide all service and support.  The key benefits are the ease of ordering, an established Cisco SolutionsPlus partner-coordinated support process, and that the products are thoroughly tested with Cisco solutions to help ensure integration, reliability and interoperability.


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