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Press Release

Consilium Advances Cisco Contact Center Capability in ASEAN

  • 2017-10-11 16:46:03.267
  • Singapore, Malaysia, Indonesia, Philippines

Consilium Software Inc, a Cisco Preferred Solution Partner, today announced that it has strengthened its market position in South East Asia (ASEAN) by achieving the designation of Cisco Systems’ Authorized Technology Provider, Unified Contact Center Enterprise (ATP – UCCE) for enterprise-grade contact center solutions in Indonesia, adding to Consilium’s ATP’s in Malaysia and the Philippines. With investment in new regional offices and accreditations, Consilium reinforces its position as a preferred Cisco contact center technology partner, qualified to sell, deliver and support the full range of Cisco Unified Contact Center Enterprise solutions.

Cisco's Authorized Technology Provider (ATP) Program for Unified Contact Center Enterprise (UCCE) is an invitation-only program for partners with experience in the high-end, enterprise contact-center market.  By becoming an ATP-UCCE Satellite partner in the new geographies, Consilium is poised to help customers navigate their digital transformation journeys. This involves combining Consilium advanced professional services with its Uni™ suite of Cisco Compatible products, available on Cisco Commerce under Cisco SolutionsPlus.

Engaged in the Asia Pacific since 2007 with over 500 successful customer engagements, it was the exponentially growing interest in Consilium’s capabilities and services which led to this expansion. Contact centers today are no longer just about handling inquiries or resolving complaints, but they also seek higher value from their investments as part of digital transformation roadmaps. Comprised of Consilium Uni™ for omnichannel customer engagement, eGain, Calabrio and Consilium’s Cisco advanced professional and consulting services, Consilium solutions equip contact centers with a visual, chronological map of the customer journey with a comprehensive, actionable interface that can increase opportunities for upselling and repeat business.

“As we celebrate 10 fantastic years as a Cisco contact center ecosystem partner, we look forward to creating value-based demand and growing Consilium and Cisco revenue in a market that has moved from call and contact centers to customer engagement centers (CECs),” said Aman Basra, vice president and co-founder.


About Consilium Software

Consilium conceives, develops and delivers enterprise software for unified communications (UC) and contact centers to power transformative Customer Experience Management (CEM.)  Our software adds CRM integration, service automation and insight to leading UC vendors.  Consilium UniCloud™, UniAgent™, UniCampaign™ and UniDashboard™ products enhance the performance and productivity levels of enterprise customers and service providers.  Our solutions are used by more than 500 companies, banks, Telco’s, and governments in 70 countries across six continents.  Consilium Software was founded in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), the Philippines (Manila), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)


About Cisco® SolutionsPlus

Cisco SolutionsPlus delivers a one-stop ordering experience for approved third-party products and applications.  It is a reselling program that places a select set of "Cisco Compatible" products on the Cisco Systems price list, enabling customers to order these non-Cisco products from Cisco sales teams and channel partners.  Cisco SolutionsPlus vendors are part of the Solution Partner Program and provide all service and support.  The key benefits are the ease of ordering, an established Cisco SolutionsPlus partner-coordinated support process, and that the products are thoroughly tested with Cisco solutions to help ensure integration, reliability, and interoperability.